This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs. 

As more and more businesses migrate towards cloud computing and virtualization to improve data center efficiency, security challenges must be addressed. This white paper introduces a new platform that is proven to improve security in your virtualized data center environment. 

This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision. 

In this white paper, learn five of the most compelling reasons to consider implementing a service-oriented architecture (SOA), particurally if your business id commited to increasing agility. 

Learn about Dell and VMware's Virtual Remote Desktop reference configuration and its ability to reduce cost and complexity through centralized control and delivery of computing assets. 

Discover how to mitigate today's increasingly sophisticated attacks with next-generation intrusion prevention (IPS). View now to explore how McAfee Network Security Platform 7 and an integrated network security framework can help deliver new levels of protection.