This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. 

This white paper examines the real power of the Cisco ASA and its ability to combine variationsof NAT and PAT in advanced configurations. It also discusses both basic and advanced implementation examples and their relevant uses. 

The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The switch will also associate a learned MAC address with a port. It can then make intelligent forwarding decisions based on the destination MAC address. This white paper illustrates the process. 

Learn the essentials of IP Address Management and how it can help you create an ideal network. 

IPv6 satisfies the increasingly complex requirements of hierarchical addressing that IPv4 does not provide. 

Businesses face challenges in managing network challenges and keeping costs low. Discover how implementing an integrated hardened appliance based software can help your company centralize DNS, DHCP and IP address management with enhanced capabilities. 

This paper  examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud. 

Access this whitepaper to learn about an optimized solution that mitigates the effects of the WAN and ensures customers can realize their business objectives. 

Rather than deploying yet another desktop operating system without addressing endpoint security problems, the smarter choice may be to deal with the issue once and for all during your Windows 7 system migrations. In this resource, explore 6 frequently asked questions to help you on your way. 

WAN optimization is a class of technology that has rapidly been adopted across enterprises. Examine the trends toward server consolidation and virtualization, and how WAN optimization can help IT organizations like yours solve the key challenges of application performance and information availability within these environments. 

When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.