The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

Compliance and offshoring best practices for the CIO by ProSource Development August 2008 - (Free Research) Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer's (CIO) to meet and maintain compliance regulations when outsourcing. (PODCAST) READ ABSTRACT |

Seven IT Strategies to Help Survive the Downturn by IBM. June 2008 - (Free Research) CompuCom, a leading IT outsourcing company, recommends that CIOs focus on seven fundamental IT strategies in order to reduce costs and drive greater value from the infrastructure. (WHITE PAPER) READ ABSTRACT |

State of IT Outsourcing by CRMindustry.com (E-mail this company) October 2006 - (Free Research) Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. Read the results of Supportindustry.com's survey on the state of IT Outsourcing to learn more. (ARTICLE) READ ABSTRACT |

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT |

Offshoring and security – The CIO's agenda by ProSource Development August 2008 - (Free Research) This webcast explores the latest trends in evaluating offshore security processes and policies at large organizations. It also discusses strategies for implementing and/or updating offshore outsourcing. (WEBCAST) READ ABSTRACT |

Sourcing Strategies for Human Resources (HR) - A Webcast by Forrester by Hexaware Technologies April 2008 - (Free Research) View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department. (WEBCAST) READ ABSTRACT |

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness by Logigear Corporation. August 2008 - (Free Research) This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing. (WHITE PAPER) READ ABSTRACT |

Outsourcing Systems Management by OnForce, Inc. July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective. (WHITE PAPER) READ ABSTRACT |

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER)

Are you ready for outsourced systems management? by OnForce, Inc. July 2008 - (Free Research) In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers. (WEBCAST) READ ABSTRACT |

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to Vietnam by Logigear Corporation. August 2008 - (Free Research) This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam. (WHITE PAPER) READ ABSTRACT |

Outsourcing Software Development Starter Kit by Nagarro, Inc. September 2008 - (Free Research) This paper explains the key challenges in managing outsourced and offshore product development programs. (WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise. by Insight and Sun Microsystems, Inc. June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) READ ABSTRACT |

PODCAST: Discover the Real-Time Benefits of ERP Outsourcing by Intelligroup, Inc. August 2008 - (Free Research) Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing. (PODCAST) READ ABSTRACT |

Utilizing Pre and Post Deployment WAN Acceleration Assessments to Validate ROI by Fluke Networks July 2008 - (Free Research) This webcast by Fluke Networks discusses the pre and post assessment of WAN acceleration deployment. It will also cover MPLS misconfigurations and best practices for post deployment analysis. (WEBCAST) READ ABSTRACT |

Network Management and Applications Performance Services by Alcatel Lucent August 2008 - (Free Research) This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (WHITE PAPER) READ ABSTRACT |

Mitigating Risk with Security Assessments by BDNA April 2008 - (Free Research) Gaining transparency into risk and security status with rapid, flexible security assessments can quickly improve risk management. Assessments should deliver risk-relevant views of IT infrastructure to track progress towards policy compliance... (WHITE PAPER) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to a Separate Vendor by Logigear Corporation. August 2008 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing. (WHITE PAPER) READ ABSTRACT |

Choosing Managed Hosting and Colocation Providers by PEER 1 September 2008 - (Free Research) This E-Guide is a primer for those considering an outsourcing provider and looking for a checklist of key guidelines to keep in mind. (WHITE PAPER) READ ABSTRACT |

Aviation Week's Outsourcing and Maintenance Industry Trends by SAP America, Inc. May 2008 - (Free Research) This study, which was commissioned by SAP in cooperation with Axon Solutions Inc., found that most respondents believe there will be some re-settling of MRO operations internally versus outsourcing during the coming five years. (WHITE PAPER) READ ABSTRACT |

Configuration Assessment: Choosing the Right Solution by Tripwire Inc July 2008 - (Free Research) Configuration assessment lets businesses proactively secure their IT infrastructure and achieve compliance with important industry standards and regulations. Learn why configuration assessment is so important. (WHITE PAPER) READ ABSTRACT |

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) READ ABSTRACT |

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