The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Compliance and offshoring best practices for the CIO by ProSource Development August 2008 - (Free Research) Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer's (CIO) to meet and maintain compliance regulations when outsourcing. (PODCAST) READ ABSTRACT |

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT |

Seven IT Strategies to Help Survive the Downturn by IBM. June 2008 - (Free Research) CompuCom, a leading IT outsourcing company, recommends that CIOs focus on seven fundamental IT strategies in order to reduce costs and drive greater value from the infrastructure. (WHITE PAPER) READ ABSTRACT |

State of IT Outsourcing by CRMindustry.com (E-mail this company) October 2006 - (Free Research) Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. Read the results of Supportindustry.com's survey on the state of IT Outsourcing to learn more. (ARTICLE) READ ABSTRACT |

Sourcing Strategies for Human Resources (HR) - A Webcast by Forrester by Hexaware Technologies April 2008 - (Free Research) View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department. (WEBCAST) READ ABSTRACT |

Outsourcing Systems Management by OnForce, Inc. July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective. (WHITE PAPER) READ ABSTRACT |

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER)

Are you ready for outsourced systems management? by OnForce, Inc. July 2008 - (Free Research) In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers. (WEBCAST) READ ABSTRACT |

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) READ ABSTRACT |

Bringing Java Performance and Scalability to Eastern Europe and the Mideast by World IT Systems June 2008 - (Free Research) In this podcast, World IT Systems president Christopher Lewandowski describes the challenges of getting performance and scalability out of enterprise Java applications and how he works with clients to achieve their performance goals. (PODCAST) READ ABSTRACT |

MapXtreme Java v4.8.1 by MapInfo Corporation. March 2008 - (Free Research) This IT Download, MapXtreme Java, provides a Java mapping engine which facilitates optimized location intelligence on the desktop, over the internet, or through an intranet. (DEMO) READ ABSTRACT |

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT)

The Business Case for Outsourcing Software Testing to Vietnam by Logigear Corporation. August 2008 - (Free Research) This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam. (WHITE PAPER) READ ABSTRACT |

Outsourcing Software Development Starter Kit by Nagarro, Inc. September 2008 - (Free Research) This paper explains the key challenges in managing outsourced and offshore product development programs. (WHITE PAPER) READ ABSTRACT |

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT |

Garbage Collection: Reducing Pauses for Greater Java Performance by Azul Systems, Inc August 2008 - (Free Research) This TechTalk details the how pauseless garbage collection is now being utilized to overcome such performance challenges. (VIDEOCAST) READ ABSTRACT |

Best Practices in Java Environment Performance Testing by Quest Software, Inc September 2008 - (Free Research) This paper is concerned with providing the capability to deliver optimized and bug-free code to production, both in a proactive sense and as a response to troubleshooting issues in production. (WHITE PAPER) READ ABSTRACT |

Boldly Go Where the Java Language Has Never Gone Before and JVM Clustering in the Real World by Terracotta, Inc. July 2008 - (Free Research) Developers don't have to learn a new language to touch other application domains. A new development trend focuses on achieving functionalities not provided by the JVM with the standard Java programming language. (VIDEOCAST) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) READ ABSTRACT |

MapXTreme Java Edition Data Sheet by MapInfo Corporation. March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (WHITE PAPER) READ ABSTRACT |

Network Management and Applications Performance Services by Alcatel Lucent August 2008 - (Free Research) This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (WHITE PAPER) READ ABSTRACT |

Klocwork Developer for Java (KDJ) by Klocwork. April 2008 - (Free Research) This IT Download, Klocwork Developer for Java, is a development tool that provides automated source code analysis to improve the quality and security of your code. (DEMO) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to a Separate Vendor by Logigear Corporation. August 2008 - (Free Research) This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing. (WHITE PAPER) READ ABSTRACT |

BEZVision for Java EE Applications Proactive Performance Management Data Sheet by Bez Systems June 2008 - (Free Research) BEZVision for Java EE Applications is a proactive performance management solution for IT management that can provide a business-oriented view of Java EE application resource utilization, and service levels from the past into the future. (WHITE PAPER) READ ABSTRACT |

Choosing Managed Hosting and Colocation Providers by PEER 1 September 2008 - (Free Research) This E-Guide is a primer for those considering an outsourcing provider and looking for a checklist of key guidelines to keep in mind. (WHITE PAPER) READ ABSTRACT |

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