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IT Hosting Perspectives in the Midmarket by Vision Solutions

December 31, 2013 - (Free Research)
This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider. 
(WHITE PAPER) READ ABSTRACT |

CYANIT Sees Managed Services Success With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
This exclusive resource examines how an IT services company was able to effectively shift completely into managed services, improving operational efficiency, increasing services offered, and becoming a much more fluid business. 
(CASE STUDY) READ ABSTRACT |

CIT Builds A Strong Managed Services Foundation With N-ABLE by N-able Technologies

October 01, 2013 - (Free Research)
Read the informative white paper to find out how an IT services firm utilized a set of MSP tools to expand managed services, proactively monitor and manage customer needs and add new service management tools on-demand. 
(WHITE PAPER) READ ABSTRACT |

Why is the ITSM Market Moving to the Cloud? by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

Making the Move to a Cloud-Based IT Service Management (ITSM) Platform by BMC Software, Inc.

February 21, 2014 - (Free Research)
This whitepaper covers why it is time to move to past traditional concerns about cloud-based IT service management. 
(WHITE PAPER) READ ABSTRACT |

Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand by BMC Software, Inc.

October 31, 2013 - (Free Research)
Explore this informative white paper to put IT Service Management-related trends into perspective, and find details of an industry-leading SaaS-based solution which allows you to explore new functionality. 
(WHITE PAPER) READ ABSTRACT |

Dimensional Research - Uncovering the Business Value of IT Service Management by Hewlett-Packard Company

December 31, 2011 - (Free Research)
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency. 
(WHITE PAPER) READ ABSTRACT |

Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights by Hewlett-Packard Company

December 31, 2012 - (Free Research)
This helpful resource examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT service management (ITSM) technology, and provides examples of real experiences and lessons from businesses who have already implemented SaaS ITSM. 
(WHITE PAPER) READ ABSTRACT |

Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero by Hewlett-Packard Company

February 28, 2013 - (Free Research)
Access this research report that discusses how 11 different customers deployed HP service manager to improve their ITSM strategy. Discover the results they achieved and how your organization could similarly benefit. 
(WHITE PAPER) READ ABSTRACT |

HP's New Style of IT - Delivering a New Approach to IT Service Management by Hewlett-Packard Company

November 26, 2013 - (Free Research)
This graphic white paper covers an IT management solution that you can mold to your business requirements and budget. 
(WHITE PAPER) READ ABSTRACT |

Find the IT Service Management Solution that’s Right for Your Business - A Buyer’s Guide by CA Technologies.

November 15, 2013 - (Free Research)
This white paper covers five criteria for improving ITSM to help drive your business. 
(WHITE PAPER) READ ABSTRACT |

CA Service Management Blog by CA Technologies.

August 30, 2013 - (Free Research)
This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. 
(RESOURCE)

Take Your ITSM Strategy to the Stratosphere by SearchCIO.com

September 06, 2013 - (Free Research)
In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. 
(EBOOK) READ ABSTRACT |

Lean ITSM Methods in Lean Times by SearchCIO.com

November 20, 2009 - (Free Research)
As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization. 
(EBOOK) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 31, 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device- or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management by FrontRange Solutions Inc.

June 28, 2013 - (Free Research)
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. 
(VIDEO) READ ABSTRACT |

eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP

October 28, 2009 - (Free Research)
Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it. 
(EBOOK) READ ABSTRACT |

Market Overview: SaaS IT Service Management Tools by BMC Software, Inc.

February 21, 2013 - (Free Research)
This white paper details how to make sure you are selecting the right ITSM tools for your organization. 
(WHITE PAPER) READ ABSTRACT |

Connecting the Clouds: Best Practices for Integrating IT Service Management by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. 
(WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions

April 2009 - (Free Research)
Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen. 
(EZINE)

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Taking the Next Step: How to Achieve Breakthrough Success in the IT Managed Services Business by Kaseya

April 2011 - (Free Research)
The drive to build a company from the ground up and offer a competitive product or service that fulfills a need is a powerful pull. Owners of IT service provider businesses are no different. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

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