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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

GFI MAX Building Blocks – The Answer to IT Services by GFI Software December 22, 2010 - (Free Research) In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.  (WHITE PAPER) READ ABSTRACT |

The New CIO Agenda: Intel Cloud Computing Insights 2011 by Intel October 04, 2011 - (Free Research) Cloud computing offers a way for businesses to handle the high demand for IT services and increase enterprise efficiency. Access this white paper to learn best practices for utilizing cloud infrastructure to increase your ROI and satisfy end user needs.  (WHITE PAPER) READ ABSTRACT |

ITSM classroom: How to run IT as a business by SearchCIO.com March 11, 2013 - (Free Research) In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view.  (VIRTUAL SEMINAR) READ ABSTRACT |

Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights by Hewlett-Packard Company December 31, 2012 - (Free Research) This helpful resources examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT Service Management (ITSM) technology, and provides examples of real experiences and lessons from users who have already implemented such a strategy.  (WHITE PAPER) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company August 31, 2012 - (Free Research) This white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.  (WHITE PAPER) READ ABSTRACT |

Dimensional Research: Selecting the Correct SaaS-based IT Service by Hewlett-Packard Company December 31, 2012 - (Free Research) Many IT teams have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but businesses do not always see the desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits for your organization.  (WHITE PAPER) READ ABSTRACT |

How Private Cloud Can Maximize IT Services by Dell and VMware March 06, 2013 - (Free Research) This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.  (EGUIDE) READ ABSTRACT |

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 17, 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.  (ANALYST REPORT) READ ABSTRACT |

A Shortcut Guide to Virtualization and Service Automation by Hewlett-Packard Company October 2008 - (Free Research) This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.  (WHITE PAPER) READ ABSTRACT |

Staying Aloft in Tough Times: Why Smart, Innovative Businesses are Turning to Cloud Computing by IBM April 2009 - (Free Research) As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the cost of IT, simplifying IT service management and accelerating service delivery.  (WHITE PAPER) READ ABSTRACT |

SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings by IBM May 2013 - (Free Research) This EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market.  (WHITE PAPER) READ ABSTRACT |

Be a multi-sourced IT services broker by Hewlett-Packard Company May 2013 - (Free Research) The short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy.  (WHITE PAPER) READ ABSTRACT |

Seven Steps to Next-Gen Managed IT Services Success by N-able Technologies April 2013 - (Free Research) Review the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business.  (WHITE PAPER) READ ABSTRACT |

eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP October 2009 - (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.  (EBOOK) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX Enterprise Solutions May 2011 - (Free Research) All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.  (EGUIDE) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions April 2009 - (Free Research) Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen.  (EZINE)

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.  (WEBCAST) READ ABSTRACT |

Taking the Next Step: How to Achieve Breakthrough Success in the IT Managed Services Business by Kaseya April 2011 - (Free Research) The drive to build a company from the ground up and offer a competitive product or service that fulfills a need is a powerful pull. Owners of IT service provider businesses are no different. Check out this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs by IBM December 2010 - (Free Research) This white paper discusses the business drivers motivating IT buyers to consider cloud computing as an alternative to traditional dedicated IT architectures and in-house sourcing models. It describes how IBM is investing to support public, private, and hybrid cloud solutions. Read this paper now to learn more.  (WHITE PAPER) READ ABSTRACT |

Building Your Business Case for Best-Practice IT Services Delivery by Oracle Corporation June 2009 - (Free Research) Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.  (WHITE PAPER) READ ABSTRACT |

Why You Need an Infrastructure Provider - The Top 10 Things to Look For When Choosing One by Verio January 2010 - (Free Research) Read this whitepaper to learn the benefits of outsourcing to infrastructure providers in today's competitive environment that can deliver solutions that meet the new demands of IT departments. Here are 10 things to look for when seeking out that provider.  (WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies. August 2011 - (Free Research) This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.  (WHITE PAPER) READ ABSTRACT |

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