IBM Tivoli Calls White Papers, IBM Tivoli Calls Software, IBM Tivoli Calls Research, Hardware and Services

Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli by IBM

August 11, 2008 - (Free Research)

This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.

(WHITE PAPER)

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Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager by IBM

September 18, 2009 - (Free Research)

Read the white paper that shows how IBM Tivoli solutions help address the demands of broad-based commitments in terms of people, time and technology resources required to meet Payment Card Industry (PCI) Data Security Standard (DSS).

(WHITE PAPER)

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Addressing Single Sign-On Inside, Outside, and Between Organizations by IBM

December 29, 2008 - (Free Research)

This white paper examines how IBM Tivoli Unified Single Sign-On addresses the needs of organizations for enterprise single sign-on, Web single sign-on, and federated single sign-on.

(WHITE PAPER)

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TSM 6 Launchpad Demo by IBM

November 12, 2009 - (Free Research)

This demonstration menu for IBM Tivoli Storage Manager includes an overview, expert videos, product demonstrations, and additional resources. See how this end-to-end data recovery management solution can benefit your organization.

(PRODUCT DEMO)

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State of Green in the Data Center by IBM

November 12, 2009 - (Free Research)

This session describes the emerging and continually maturing state of green energy management world wide from not only a data center view but a view across the enterprise.

(WEBCAST)

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Consolidate Management Software and Reduce Cost by IBM

July 27, 2009 - (Free Research)

This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.

(WEBCAST)

Tivoli Beat Article: Seamlessly Link IT Development and Operations by IBM

November 12, 2009 - (Free Research)

This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.

(TECHNICAL ARTICLE)

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Realizing Business Value with Identity and Access Management by IBM

September 25, 2009 - (Free Research)

Read this white paper to learn how IBM identity and access management solutions help organizations realize business value through a centralized, automated identity and access management infrastructure.

(WHITE PAPER)

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The IT Management Software Megavendors by BMC Software, Inc

October 27, 2009 - (Free Research)

The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.

(WHITE PAPER)

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Ten Steps to Better Requirements Management White Paper by IBM

October 01, 2008 - (Free Research)

This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management.

(WHITE PAPER)

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IBM Eye: Security Detective for Hire by PowerTech

September 25, 2009 - (Free Research)

This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems. It'll help organizations that are struggling to get started with security and act as a 'wake-up call' for those who think that “powering the server on” is all the security they need.

(TECHNICAL ARTICLE)

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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM

October 01, 2009 - (Free Research)

With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.

(WHITE PAPER)

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How CIOs can drive growth, business flexibility and innovation in a flex-pon-sive* company by IBM

April 01, 2007 - (Free Research)

This white paper is a study on the business value of service-oriented architecture (SOA). What they found was that those companies moving to what we would call the flex-pon-sive* world were seeing the results in flexibility from SOA.

(WHITE PAPER)

eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc

April 17, 2009 - (Free Research)

This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.

(EBOOK)

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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

(ASP & SOFTWARE PRODUCT)

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.

(WHITE PAPER)

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WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online

September 2009 - (Free Research)

In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.

(WHITE PAPER)

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Get More Value from Audio Conferencing by Citrix Online

September 2009 - (Free Research)

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

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The Dynamic Infrastructure Worldwide Forum by IBM

June 2009 - (Free Research)

View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges.

(WEBCAST)

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 2008 - (Free Research)

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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