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The Social Business: Advent of a new age by IBM

February 16, 2011 - (Free Research)
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more. 
(WHITE PAPER) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM

July 28, 2011 - (Free Research)
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue. 
(WHITE PAPER) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM

April 16, 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
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Reinventing the Branch Office by IBM

April 22, 2014 - (Free Research)
Join Darrell Royal, Executive Vice President of Imagine Solutions and David Jenness, Market Segment Manager for Capture and Imaging from IBM, as they reveal how with the right image capture solution you can empower your branch offices to act as onramps to the customer digital experience, reinvent branch offices, and more. 
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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

CRM Analytics: Making the Most of Salesforce data to increase sales efficiency by SearchCRM

April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. 
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Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 08, 2012 - (Free Research)
In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 
(EZINE)

IBM Cognos Education User Adoption Services - Accelerate know-how. Ensure results by IBM

January 15, 2014 - (Free Research)
Access the following data sheet to reveal a solution on how to easily and effectively educate your users ultimately giving you better access to actionable insights to customer patterns and business processes. 
(DATA SHEET) READ ABSTRACT |

IBM and Oracle TCO: The Lumpy Mattress by IBM

September 21, 2011 - (Free Research)
This paper outlines Oracle's approach to overpricing one part of a database solution to compensate for another part, leading to a much higher total cost of ownership (TCO). Read this now to learn more about the evolution of TCO, Oracle's pricing strategy, IBM's pricing strategy and so much more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 11, 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Best Practices in Customer Experience Management by IBM

March 24, 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

IBM InfoSphere Foundation Tools: Deliver trusted information to drive breakthrough business results by IBM

July 27, 2011 - (Free Research)
This white paper discusses the need for information management solutions that offer consolidated, consistent and repeatable methods for the discovery and management of information. Learn how your organization can deliver trusted information to drive breakthrough business results. 
(WHITE PAPER) READ ABSTRACT |

Picking the Best vSphere Backup Options for Your Customer by IBM

June 22, 2011 - (Free Research)
Server virtualization offers an unprecedented level of data center efficiency, but there are a number of options for optimizing the backup processes for virtualized environments. Read this e-guide from the experts at SearchSystemsChannel.com for a thorough analysis of the available vSphere backup options. 
(EGUIDE) READ ABSTRACT |

Intelligent Imaging for Improved Banking Performance and Profitability by IBM

April 21, 2014 - (Free Research)
The following white paper explores how intelligent document imaging solutions can help banks enable a mobile-friendly environment. Get a firsthand look at how this technology can virtually eliminate the reliance on paper documents, improve productivity, reduce customer attrition, and more. 
(WHITE PAPER) READ ABSTRACT |

Simplify the Process of Application Deployment with the IBM PureApplication System by IBM

May 21, 2013 - (Free Research)
Watch this brief video today as IBM's Marcus Belvin demonstrates a tool that uses patterns of expertise to greatly streamline and simplify the deployment process – from weeks to under just 1 hour. 
(VIDEO) READ ABSTRACT |

Benefits and methods of implementing BPM on System z by IBM

March 01, 2008 - (Free Research)
This white paper is intended to inform the reader of what business process management (BPM) is about, the benefits that can be obtained from its implementation, how to place BPM into operation and why IBM WebSphere® Process Server should be deployed on the IBM System z™ mainframe. 
(WHITE PAPER) READ ABSTRACT |

Budgeting for Your Next Hardware Investment: New Pricing and Payment Methods by IBM

October 25, 2013 - (Free Research)
This informative resource provides the necessary financial tools you'll need when you begin investing in your new IBM storage solution or IBM Power System server. Find out how financing can help your business. 
(WHITE PAPER) READ ABSTRACT |

Solving the Distributed Data Problem by IBM

July 07, 1967 - (Free Research)
Companies need to reevaluate traditional methods of protecting branch office and PC data such as tape backups and other localized do-it-yourself solutions. Read this white paper to learn about remote on-demand services. 
(WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
(SOFTWARE PRODUCT)

Advanced Case Management: Empower the Knowledge Worker by IBM

April 18, 2014 - (Free Research)
The following white paper explores the importance of advance case management (ACM)) solutions. See how when properly implemented ACM can achieve superior results in staff utilization and quality of service levels by empowering employees with relevant and timely knowledge. 
(WHITE PAPER) READ ABSTRACT |

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