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Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 01, 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
(WHITE PAPER) READ ABSTRACT |

How COOs are Making Their Operations More Customer-centric by IBM

October 31, 2013 - (Free Research)
This white paper dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences. 
(WHITE PAPER) READ ABSTRACT |

BEYOND CLOUD...THE AGE OF THE CUSTOMER How the convergence of key tech trends is changing business forever by IBM

September 13, 2013 - (Free Research)
Explore how you can move your business beyond the cloud and into the way of future IT. 
(EGUIDE) READ ABSTRACT |

A Success Model for CRM Integration, And How to Avoid the Most Common Mistake by Scribe Software Corporation

May 01, 2011 - (Free Research)
As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration. 
(WHITE PAPER) READ ABSTRACT |

Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation

March 01, 2011 - (Free Research)
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.

June 12, 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses. 
(EGUIDE) READ ABSTRACT |

Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

April 17, 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. 
(EBOOK) READ ABSTRACT |

Connect with Sage 200 Suite - How Sage 200 helps keeps your finances in check by Sage Software

March 30, 2012 - (Free Research)
Read this white paper to learn about a software suite that easily shares business intelligence (BI) and customer relation ship management (CRM) data throughout your business, is designed to grow with you, and is customized to suit your specific needs. 
(WHITE PAPER) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc.

January 28, 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 
(EGUIDE) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
(SOFTWARE PRODUCT)

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

A smarter approach to CRM: An IBM perspective by IBM

February 15, 2012 - (Free Research)
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. 
(WHITE PAPER) READ ABSTRACT |

IBM System x – The Fast, Agile & Resilient Infrastructure by IBM

February 10, 2014 - (Free Research)
Check out this concise eBook to find out the details of IBM System x and how it can help you optimize your infrastructure. 
(EBOOK) READ ABSTRACT |

Optimising Virtual Infrastructure with PowerVM and the IBM Systems Director VMControl Performance Summary by IBM

November 16, 2010 - (Free Research)
IBM Systems Director supports the PowerVM environment and is the IBM platform management tool for multiple heterogeneous servers and advanced management functions such as workload lifecycle management, health check, and topology mappings, as well as the ability to take action on monitored events. Read this paper for more information. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

IBM PureFlex System is Changing the Face of Future Data Center Management by IBM

November 07, 2012 - (Free Research)
Check out this exclusive white paper to find out what adjustments IBM made to their PureFlex System Manager, and if IBM met all of their initial goals. 
(WHITE PAPER) READ ABSTRACT |

Revolution in IBM DB2 performance: IBM DB2 Analytics Accelerator by IBM

January 31, 2013 - (Free Research)
Check out this informative white paper to find out the features and benefits of this vendor’s analytics accelerator solution. 
(WHITE PAPER) READ ABSTRACT |

IBM System Storage DS5000 Series by IBM

May 11, 2011 - (Free Research)
The IBM System Storage DS5000 series is designed to meet today’s and tomorrow’s demanding open-systems requirements while establishing a new standard for life cycle longevity. Check out the IBM DS500 series product overview sheet - complete with features & benefits, specifications, videos, and a live chat. 
(MICROSITE) READ ABSTRACT |

Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons for Linux by IBM

September 2008 - (Free Research)
This ITG report shows the advantages of the IBM Power platform for Linux database serving in mid-sized companies. It will discuss the use of IBM Power servers for core database serving and give a number of reasons to consider the Power platform. 
(WHITE PAPER) READ ABSTRACT |

Examining IBM Innovation at Both Ends of the Storage Spectrum- Part 1: Tape by The 451 Group (E-mail this company)

October 2012 - (Free Research)
Find proof that tape isn't dead by checking out this research conducted by The 451 Group, a leading global analyst and data company. This October, 2012 white paper contains the findings of The 451 Group's recent visit to IBM's research facility in Zurich and presents 451 Research's opinion of IBM's innovations and activities in the tape space. 
(WHITE PAPER) READ ABSTRACT |

The Business Value of IBM's Exceptional Digital Experience Solutions by IBM

November 2013 - (Free Research)
Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites. 
(WHITE PAPER) READ ABSTRACT |

Confronting the Data Center Crisis: A Cost - Benefit Analysis of the IBM Computing on Demand (CoD) Cloud Offering by IBM

December 2010 - (Free Research)
Through IBM client interviews across several industries and other industry and workload analyses, this paper examines the benefits and costs of IBM’s Computing on Demand cloud offering for high performance business and technical computing. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

New social business technology transforms marketing by Jive Software

July 2013 - (Free Research)
Check out this resource to discover a collaboration platform prupose-built for marketing teams that enables employees to get work done more effectively while enabling more effective communication with customers and partners. 
(WHITE PAPER) READ ABSTRACT |

IBM and SAP: Innovate. Collaborate. Grow. by IBM Line of Business

February 2008 - (Free Research)
This brochure will show you how IBM and SAP can help you utilize your resources in new and better ways and realize higher efficiencies to increase the business value of your investment. 
(WHITE PAPER)

Success Story: Company Maximizes Value with IBM Tivoli Storage Productivity Center by IBM

February 2013 - (Free Research)
Check out this exclusive video to find out why one organization now calls IBM's storage productivity center tool a "must-have". 
(WEBCAST) READ ABSTRACT |

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