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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

JIRA 4.1.2 by Atlassian August 2010 - (Free Research) IT Problem: JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean interface for organising issues with customisable workflows, JIRA is the perfect fit for your team.  (DOWNLOAD)

Wasserstrom solves application performance issues with HP Converged Infrastructure by HP & Intel® September 2012 - (Free Research) This case study examines the Wasserstrom Company, the world's leading restaurant supplier and distributor of foodservice supplies and equipment, fixing performance issues with SAP and other applications by migrating off of IBM hardware and implementing a more progressive converged infrastructure solution for their backup systems.  (CASE STUDY) READ ABSTRACT |

White Paper: Solving the Top Six Enterprise Storage Issues with Virtualization by Hitachi Data Systems December 2007 - (Free Research) This white paper answers the question: "What can storage virtualization do for my organization?" Explore business issues that can be addressed with storage virtualization and understand how much or how little disruption such a technology could cause.  (WHITE PAPER) READ ABSTRACT |

Integrated Infrastructure and Performance Management for Virtualized Environments by CA Technologies. April 2009 - (Free Research) Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.  (WHITE PAPER) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by Sprint July 2012 - (Free Research) This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.  (EGUIDE) READ ABSTRACT |

Overcome Small Cell Deployment Issues with Cisco Aironet by Cisco Systems, Inc. February 2013 - (Free Research) Discover how the Cisco 3G Small Cell Module for Cisco Aironet provides the flexibility and benefits mobile service providers need by delivering fully integrated, high-performance, low-cost 3G small cell.  (WHITE PAPER) READ ABSTRACT |

Webmail Forensics: Investigating Issues with Email Forwarding Security by Kaspersky Lab April 2013 - (Free Research) This expert guide will help you learn more about what it takes in order to make sure your organization has an effective forensic readiness plan ready. Read on and learn how to prepare your plan today.  (EGUIDE) READ ABSTRACT |

The Workday Advantage: Financial Management in the Cloud by Workday March 2013 - (Free Research) In this video, an HR financials expert discusses the benefits and possibilities of SaaS and cloud-based HR functions.  (VIDEO) READ ABSTRACT |

Orion Network Configuration Manager (NCM) by SolarWinds, Inc. July 2009 - (Free Research) Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.  (TRIAL SOFTWARE) READ ABSTRACT |

20th Century Fox Providing Answers to Performance Issues with SilkPerformer by Micro Focus May 2012 - (Free Research) <p>When 20<sup>th</sup> Century Fox needed to find a way to increase its software performance and provide users with faster online transaction processing they turned to performance testing software. Read this brief case study to learn how easy the system was to implement and the benefits that Fox was able to see.</p>  (CASE STUDY) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

SharePoint E-Zine Volume 15: Top Five SharePoint Challenges and Solutions by SearchWinIT October 2009 - (Free Research) Having some issues with SharePoint? It happens. This issue describes some of SharePoint's most common problems and provides the fixes to solve them. Also in this issue, get some pointers on how to manage external data access as part of your governance plan, and weigh the pros and cons of SharePoint social computing.  (EZINE) READ ABSTRACT |

Broadcast Delivery of Multimedia Content to Mobile Users by QUALCOMM Incorporated February 2012 - (Free Research) Discover how a broadcast delivery can help you overcome the issues with the currently used HTTP delivery method. Avoid bottlenecks and improve user-experience, all in a cost-effective manner.  (WHITE PAPER) READ ABSTRACT |

Aker Shipyard Reduces Fees and Payroll Error to Achieve 110% ROI Fast. by Kronos Incorporated December 2008 - (Free Research) In September 2003, Aker's payroll and human resources team determined that its current human resources application, Abra could no longer support the company in pursuing its organizational objectives. Aker evaluated solutions from Kronos, ADP, and Ceridian. Kronos Workforce HR and Kronos Workforce Payroll were chosen for a number of reasons...  (CASE STUDY) READ ABSTRACT |

Security Virtual Jam Session: The Secured Enterprise by IBM February 2008 - (Free Research) Join IBM Security Executives for an informative session on the current security landscape, the requirements for a new approach to securing the enterprise, and a rare live Q&A session with IBM security leaders.  (WEBCAST)

Success Story: Astaro Gets the Checkered Flag at F1 Boston by Astaro August 2011 - (Free Research) New England’s premier high performance kart racing venue, F1 Boston, faced issues with its current firewall protection solution. View this case study to learn how switching to Astaro Security Gateway met F1 Boston’s security needs, while being easy to set up and manage at a more affordable cost.  (CASE STUDY) READ ABSTRACT |

ESG Report: Long-term Data Retention and Archiving for Today's IT by Quantum Corporation January 2012 - (Free Research) This white paper explores some of the issues IT pros face today and explains where tape fits into the equation. Read on to discover how one vendor is taking tape backup and data protection to the next level with features that protect data throughout its entire retention period.  (WHITE PAPER) READ ABSTRACT |

The Malware Report: Hotel Business Center PCs Strike Again by ESET August 2009 - (Free Research) Matt Grant talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.  (PODCAST) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Data Deduplication with the PowerVault DL2000 - Powered by CommVault by Dell, Inc. January 2009 - (Free Research) IT Departments today are facing an explosion in the amount of data they have to manage, backup and restore. In this videocast, learn how data deduplication can help address the problems of redundant data and reduce storage disk storage requirements.  (VIDEO) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Re-architecting Your Virtual Environment: Solutions to virtual infrastructure challenges by LEGACY - DO NOT USE - Insight and Sun Microsystems, Inc July 2008 - (Free Research) In this final session, Wolf discusses application selection, focusing on using chargebacks to counter physical storage challenges. He gives network architecture examples, offers some CPU considerations, and tackles issues with heterogeneous VM management.  (VIDEOCAST) READ ABSTRACT |

Essential Guide to Data Deduplication and Backup by SearchStorage.com July 2011 - (Free Research) To reap the greatest benefit from deduplication, you need to be armed with the facts. This guide addresses all of the issues with deduplication and more. It’s designed to help you make more informed choices and to be aware of any potential pitfalls on the road to backup efficiency  (EGUIDE) READ ABSTRACT |

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