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SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 09, 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Oracle Business Intelligence Applications Overview by Oracle Corporation

January 22, 2011 - (Free Research)
This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. 
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Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies by Workday

May 29, 2012 - (Free Research)
This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service. 
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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company‚Äôs decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

eGuide HR Metrics Key to Strategic Planning by Workday

May 2013 - (Free Research)
In this expert e-guide, human resources (HR) leaders will learn how to more effectively apply HR analytics by improving the ways they find, interpret, and use data. Read on now to get started. 
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6 ways an HR upgrade improves business performance by Ultimate Software

January 2013 - (Free Research)
Is your HR department feeling pressured to develop new workforce management practices to accommodate today's growing mobile and distributed workforce? Traditional HR practices won't cut it anymore. Read on to learn the benefits of adopting HR-related technologies and review 6 case studies of other company's success with these tools. 
(WHITE PAPER) READ ABSTRACT |

Key HR trends: New technologies are changing the HR game by Ultimate Software

January 2013 - (Free Research)
Analysts predict that 2013 will be a year of major changes for HR. In order to keep pace with business trends like mobility, savvy HR managers are looking to innovative technologies for support. Read this guide to learn 5 HR tech trends predicted to have a major impact and discover 3 action-items that will help jumpstart your HR overhaul. 
(EGUIDE) READ ABSTRACT |

Top HR challenges and strategies to resolve them by Iron Mountain

March 2012 - (Free Research)
Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations. 
(WHITE PAPER) READ ABSTRACT |

An Executive Approach to Strategic HR by TriNet

December 2007 - (Free Research)
This article discusses the key areas of HR that provide strategic impact and therefore merit an executive's time and attention. 
(WHITE PAPER) READ ABSTRACT |

Expert Guidelines and Best Practices: HR Analytics by Kronos Incorporated

August 2013 - (Free Research)
HR metrics such as talent analytics and workforce analytics can help companies identify top performers, foster successful employee retention and talent recruitments programs, and ensure the firm has the proper workforce in place to orchestrate its goals. 
(EGUIDE) READ ABSTRACT |

Driving the Business Forward with Human Capital Management by Oracle Corporation

December 2013 - (Free Research)
Without the right HR solutions, it is impossible for HR leaders to collect, access, analyze, and act on the right information. Access this paper today to find the five key capabilities HR needs to play a strategic role in today's global economy. 
(WHITE PAPER) READ ABSTRACT |

Executive Brief: Process Suite Overview by OpenText

April 2014 - (Free Research)
The following white paper explores the importance of implementing a process suite within the IT environment that consists of a complete, process automation ability and a case management solution. Learn how with this kind of technology businesses can expect to enable higher agility, productivity, and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Looking under the hood: Answers to top questions CIOs ask cloud-based HR vendors by SuccessFactors

August 2013 - (Free Research)
Not every HR cloud application is made equal, but how can you identify the right software-as-a-service (SaaS) HR strategy? This resource counts down seven questions that savvy CIOs and business leaders need to ask HR SaaS application vendors in order to find success. 
(WHITE PAPER) READ ABSTRACT |

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft

March 2009 - (Free Research)
This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Special report on SAP by ComputerWeekly.com

December 2013 - (Free Research)
This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. 
(WHITE PAPER) READ ABSTRACT |

Best Practice: 6 Questions to Ask Before Moving Core HR into the Cloud by SuccessFactors

February 2014 - (Free Research)
This resource counts down six questions that you need to ask before moving core HR to the cloud. 
(WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc.

January 2012 - (Free Research)
This white paper addresses HR challenges and metrics solutions for improving operations. 
(WHITE PAPER) READ ABSTRACT |

Financial Opportunities of Human Resources Outsourcing by TriNet

December 2007 - (Free Research)
This white paper will explore the financial benefits from contracting with a PEO based on industry best practices. 
(WHITE PAPER) READ ABSTRACT |

Research report: CEOs discuss HR's role in driving growth by Oracle Corporation

November 2013 - (Free Research)
In this report, find out whether the HR function is forging a close and robust relationship with the CEO, and about the nature of these working relationships. Read on to discover findings from a global survey of over 200 company executives and a series of in-depth interviews with senior execs and experts. 
(WHITE PAPER) READ ABSTRACT |

The Performance Manager: Turning Information into Higher Business Performance by IBM Cognos

January 2007 - (Free Research)
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. 
(BOOK) READ ABSTRACT |

eGuide Social Media Networks Tie into Global and Local HR Strategies by Workday

May 2013 - (Free Research)
This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics. 
(EGUIDE) READ ABSTRACT |

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