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College Board Case Study: Quality Software is Secure Software by IBM

July 22, 2013 - (Free Research)
In this informative webcast, learn about the application security tool that West Virginia University uses to identify vulnerabilities in web applications, reducing the risk of a data breach and keeping sensitive student data safe. 
(WEBCAST) READ ABSTRACT |

Wales & West Utilities Distributes Data Entry Savings across the Company with Winshuttle by Winshuttle, LLC

December 2008 - (Free Research)
Wales & West Utilities uses Winshuttle to streamline SAP data loading and extraction in multiple business areas, from finance to asset management. 
(CASE STUDY) READ ABSTRACT |

Fenwick & West Use Metalogix for eRoom-to-SharePoint Migration by Metalogix

April 2010 - (Free Research)
In 2005, Fenwick & West selected Microsoft SharePoint as its next-generation intranet, extranet, and collaboration platform. It soon became clear, however, that migration would be an obstacle. Read this case study to learn about their migration solution.  
(CASE STUDY) READ ABSTRACT |

Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by Syncsort

May 2012 - (Free Research)
This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup. 
(CASE STUDY) READ ABSTRACT |

West Jefferson Medical Center Rearchitects its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by NetApp

January 2012 - (Free Research)
This IDC Buyer Case Study assesses the deployment and use of NetApp Syncsort Integrated Backup (NSB) at the West Jefferson Medical Center. 
(WHITE PAPER) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com

November 2012 - (Free Research)
Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 
(BOOK) READ ABSTRACT |

Benefit Solution Case Study - Timmons Group by EMC Corporation

April 2008 - (Free Research)
Timmons Group is a leader in the civil engineering industry; however, their storage requirements were growing at an unprecedented pace. Read this case study to learn how this company was able to overcome their challenges with innovative SAN solutions. 
(WHITE PAPER) READ ABSTRACT |

Enable Enterprise Agility by managing feedback loops by Hewlett-Packard Company

November 2013 - (Free Research)
Join Dave West, Officer at Tasktop, in this webcast to gain expert advice on managing feedback loops to gain a serious boost with enterprise agility. 
(WEBCAST) READ ABSTRACT |

Brocade VDX Data Center Switches by Brocade

December 2011 - (Free Research)
In this on-demand webcast, Brocade Global Solution Architect Jonathan Hudson will explain how VCS technology and Ethernet fabrics provide a wide range of advantages over 3-tier network architectures 
(WEBCAST) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software

April 2008 - (Free Research)
Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
(CASE STUDY) READ ABSTRACT |

WAN Speak Musings – Volume I by ComputerWeekly.com

May 2013 - (Free Research)
Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 12 short business focused articles. 
(ANALYST REPORT) READ ABSTRACT |

Computer Weekly Network IT case studies by ComputerWeekly.com

July 2013 - (Free Research)
Jennifer Scott takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Top Use Cases for Desktop Virtualization by Citrix

November 2013 - (Free Research)
This whitepaper outlines the top use cases for desktop virtualization and how it can help address the biggest pain points affecting IT today. 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Desktop Virtualization: You Can't Afford to Ignore it Any More by Citrix

July 2014 - (Free Research)
This presentation takes a critical look at traditional PC refresh processes and discusses how app and desktop virtualization can simplify IT management, increase workforce productivity, and deliver more business value for less than you are spending each year on PC replacement. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Desktop Virtualization: You Can't Afford to Ignore it Any More by Citrix

July 2014 - (Free Research)
This audio presentation takes a critical look at traditional PC refresh processes and discusses how app and desktop virtualization can simplify IT management, increase workforce productivity, and deliver more business value for less than you are spending each year on PC replacement. 
(PRESENTATION) READ ABSTRACT |

Desktop Virtualization: You Can't Afford to Ignore it Any More by Citrix

July 2014 - (Free Research)
This webcast takes a critical look at traditional PC refresh processes and discusses how app and desktop virtualization can simplify IT management, increase workforce productivity, and deliver more business value for less than you are spending each year on PC replacement. 
(WEBCAST) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

How to Power Workforce Mobility with VDI by Citrix

January 2014 - (Free Research)
This brief resource reveals how virtualization technology helps meet a wide array of virtualization goals, from enabling BYOD to transforming call centers, and provides a desktop virtualization solution checklist to help you pick your solution. 
(WHITE PAPER) READ ABSTRACT |

Single Point of Access, Single Point of Control by Citrix

January 2014 - (Free Research)
Read on to learn how desktop virtualization can help support remote connectivity better than VPN. 
(WHITE PAPER) READ ABSTRACT |

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

NetScaler 2048-Bit SSL Performance Advantage by Citrix

December 2011 - (Free Research)
IT professionals are deploying application device controllers (ADCs) for their network due to their unique set of capabilities. This brief guide highlights one company's ADC solution and how it will improve your network functionality. 
(WHITE PAPER) READ ABSTRACT |

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