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Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

How-to Build High Performance Security for the Software-Defined Data Center by Trend Micro

April 09, 2014 - (Free Research)
This crucial webcast discusses how your organization can build a high-performance security strategy for the virtualized data center, outlining what kind of solutions to look for, what common challenges you might run into, and how to get the most from your virtualized environments. 
(WEBCAST) READ ABSTRACT |

Key tips to develop better content by Jive Software

July 10, 2013 - (Free Research)
Do you want to improve your content? Today, the right content can set your business apart from its competitors. View this resource to learn more about how to improve your content marketing. It outlines 5 key asset development challenges and how social collaboration can help you master them. 
(WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Stalking the Kill Chain by EMC Corporation

October 31, 2012 - (Free Research)
Access this exclusive resource to uncover the ins-and-outs of the "attacker kill chain", and kick potential security threats to the curb. 
(WHITE PAPER) READ ABSTRACT |

How lifecycle pricing pays dividends by IBM

November 30, 2012 - (Free Research)
Modern retails face a variety of challenges when it comes to pricing and maximizing profit margins. In this white paper, get an in-depth look at these difficulties facing retailers, and discover a realistic set of practices that can reduce forecasting uncertainty, enable better pricing decisions, and improve your profitability. 
(WHITE PAPER) READ ABSTRACT |

Rave Reviews: How to Dazzle Decision Makers with Data by IBM

January 24, 2014 - (Free Research)
View the following webcast to join Dr. Robin Bloor, Chief Analyst at The Bloor Group and Noah Iliinsky, Visualization Expert at IBM as they reveal the key opportunities that can be gained from properly deployed data visualization. The two also cover the 4 pillars to use for effective data visualization and what you can do to capitalize on them. 
(WEBCAST) READ ABSTRACT |

Third Party Applications: A Chink in Your Armour by Lumension

April 15, 2014 - (Free Research)
This webcast sheds light on the prevalence of third party application vulnerabilities. View now for key tips from industry leaders on how to reduce these risks with optimum patch management. 
(WEBCAST) READ ABSTRACT |

Stopping Malicious Botnets by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
In this white paper, get vital information about the malicious bot, also known as botnets when in large forces, and explore 4 key features that will help you build a defense-in-depth security system to prevent these attacks from compromising your networks. 
(WHITE PAPER) READ ABSTRACT |

Data-Driven Sales: An Economist Intelligence Unit Report by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
View this comprehensive survey from the Economist Intelligence unit to learn how sales executives optimize their sales structures, territories and incentive plans. Hear from 229 executives from around the globe and learn how successful teams leverage data to coordinate sales territories and incentives to get the right people in the right places. 
(WHITE PAPER) READ ABSTRACT |

What It Takes to Make Zero Clients Add Up by SearchVirtualDesktop.com

April 15, 2014 - (Free Research)
Chapter 2 looks at the major considerations in making a final decision on whether to move an organization's desktops to zero clients. Cost, return on investment, and vendor choice are among the most essential factors to be weighed. The chapter also discusses the complexity of a shift to a zero client model. 
(EBOOK) READ ABSTRACT |

Discovering Vulnerable Web Applications by Qualys

August 31, 2012 - (Free Research)
This paper describes how large enterprises can effectively discover, catalog and scan web applications to control vulnerabilities as part of their organization's overall vulnerability management program. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Selecting a Web Application Scanning (WAS) Solution by Qualys

May 16, 2013 - (Free Research)
This informative guide explores best practices for choosing a Web application scanning solution. 
(WHITE PAPER) READ ABSTRACT |

BYOD: Ready or Not, Here it Comes by VMware, Inc.

November 01, 2013 - (Free Research)
Read on to learn about how BYOD is really affecting businesses, and how IT is turning this trend into an opportunity for growth. 
(DATA SHEET) READ ABSTRACT |

How to Handle Mobile Devices' Impact on the Network by SearchNetworking.com

April 14, 2014 - (Free Research)
The number and complexity of mobile devices on the enterprise network are expanding, gobbling up bandwidth from the WLAN infrastructure. This technical guide will help you prep your network for the higher capacity demands of next-stage BYOD. Learn what challenges you must overcome in the coming months. 
(EBOOK) READ ABSTRACT |

How CIOs drive innovation and create value across the enterprise by ComputerWeekly.com

April 14, 2014 - (Free Research)
Today's CIO is uniquely positioned to lead innovation and drive transformation across the modern enterprise, says Hunter Miller, in this extract from his book, Leading The Epic Revolution. 
(BOOK) READ ABSTRACT |

How to Migrate Without Downtime - An Executive Overview by Vision Solutions

April 01, 2014 - (Free Research)
This white paper covers common migration triggers and various methods to successfully migrate systems without business downtime. 
(WHITE PAPER) READ ABSTRACT |

How IBM Tivoli Storage Systems Save IBM Money by IBM

August 31, 2012 - (Free Research)
This brief video shows how IBM harnessed its own storage manager solution to address data compression, data deduplication, and storage virtualization to help better manage data growth. 
(VIDEO) READ ABSTRACT |

Demo: Learn How Hardware Snapshots Work by CommVault Systems, Inc.

January 07, 2013 - (Free Research)
Check out this informative demo to find out how snapshot technology works, and how it can improve your business performance. 
(WEBCAST) READ ABSTRACT |

How to Improve Today's Top IT Challenges with Infrastructure Performance Monitoring by CA Technologies.

October 31, 2013 - (Free Research)
This whitepaper discusses the critical infrastructure monitoring and management challenges facing IT managers today, as well as how IT operations teams can improve end-to-end infrastructure performance and availability. 
(WHITE PAPER) READ ABSTRACT |

Confidential Collaboration: How to manage regulatory compliance & data privacy while keep your data safe by IntraLinks, Inc

October 31, 2013 - (Free Research)
This resource offers 4 key recommendations on how to maintain regulatory compliance while using collaborative processes. 
(WHITE PAPER) READ ABSTRACT |

Migrating from Windows XP: Understanding the Challenges and How to Mitigate Them by Dell and Microsoft

October 01, 2013 - (Free Research)
This paper describes how effective Windows migration projects can be broken down into four manageable phases, and how industry best practices and products can reduce the time and disruptions caused by a migration from XP to Windows 7 or 8, as well as provide IT more time and resources to focus on more strategic initiatives. 
(WHITE PAPER) READ ABSTRACT |

Social Business: Fracking for Value in the Enterprise by Jive Software

July 09, 2013 - (Free Research)
View this resource to learn more about how to stay competitive in today's social environment. It shows how social platform vendors are educating customers on where and how to apply for social business advantage. Find out what your business can do to improve its business approach by reading this white paper now. 
(WHITE PAPER) READ ABSTRACT |

CMO Guide: How to Evaluate Marketing Technology by IBM

April 08, 2014 - (Free Research)
The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes. 
(WHITE PAPER) READ ABSTRACT |

Social Recruiting: How to Effectively Use Social Networks by Oracle Corporation

March 20, 2014 - (Free Research)
This white paper explores the importance of developing a comprehensive social network recruiting strategy to deliver a true ROI from Facebook and LinkedIn. 
(WHITE PAPER) READ ABSTRACT |

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