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An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya

September 01, 2011 - (Free Research)
This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months. 
(WHITE PAPER) READ ABSTRACT |

Consolidated Communications Uses IBM SmartCloud Analytics for Predictive Outage Avoidance by IBM

November 25, 2013 - (Free Research)
This brief video explores how a local telephone company, based in Illinois, deployed predictive analytics technology to seamlessly accommodate for the sheer volume of connections to customers. Find out how this technology alleviated the threshold to manage volume and provided IT staff with more time to focus on mission-critical initiatives. 
(VIDEO) READ ABSTRACT |

McHenry County College: AppSense helps McHenry County College scale IT smoothly to meet increased growth by AppSense

July 22, 2013 - (Free Research)
In this solution case-study, you’ll learn more about McHenry County College, an Illinois-based community college that serves a large number of traditional and adult students, and the steps they took after experiencing problems with their Active Directory roaming profile environment following a rapid growth in student enrollment. 
(CASE STUDY) READ ABSTRACT |

Champions of Software as a Service: How SaaS is fueling powerful competitive advantage by IBM

January 31, 2014 - (Free Research)
Today, cloud leaders are discovering how SaaS can help them achieve a much broader and more strategic goal – unlocking competitive advantage. In this white paper, discover how to gain competitive advantage using SaaS, and explore specific techniques that help leverage this goal. 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 18, 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
(EBOOK) READ ABSTRACT |

Addressing Engineering Simulation Data Management (SDM) Challenges: How Engineering Enterprises Can Improve Productivity, Collaboration and Innovation by IBM

February 28, 2013 - (Free Research)
This informative paper shines light on the challenges of data and storage management, and how deploying simulation data management (SDM) software can help maximize business value. 
(WHITE PAPER) READ ABSTRACT |

CMO Guide: How to Evaluate Marketing Technology by IBM

April 08, 2014 - (Free Research)
The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

BYOD: Ready or Not, Here it Comes by VMware, Inc.

November 01, 2013 - (Free Research)
Read on to learn about how BYOD is really affecting businesses, and how IT is turning this trend into an opportunity for growth. 
(DATA SHEET) READ ABSTRACT |

How to Handle Mobile Devices' Impact on the Network by SearchNetworking.com

April 14, 2014 - (Free Research)
The number and complexity of mobile devices on the enterprise network are expanding, gobbling up bandwidth from the WLAN infrastructure. This technical guide will help you prep your network for the higher capacity demands of next-stage BYOD. Learn what challenges you must overcome in the coming months. 
(EBOOK) READ ABSTRACT |

How CIOs drive innovation and create value across the enterprise by ComputerWeekly.com

April 14, 2014 - (Free Research)
Today's CIO is uniquely positioned to lead innovation and drive transformation across the modern enterprise, says Hunter Miller, in this extract from his book, Leading The Epic Revolution. 
(BOOK) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

How to Migrate Without Downtime - An Executive Overview by Vision Solutions

April 01, 2014 - (Free Research)
This white paper covers common migration triggers and various methods to successfully migrate systems without business downtime. 
(WHITE PAPER) READ ABSTRACT |

How IBM Tivoli Storage Systems Save IBM Money by IBM

August 31, 2012 - (Free Research)
This brief video shows how IBM harnessed its own storage manager solution to address data compression, data deduplication, and storage virtualization to help better manage data growth. 
(VIDEO) READ ABSTRACT |

Demo: Learn How Hardware Snapshots Work by CommVault Systems, Inc.

January 07, 2013 - (Free Research)
Check out this informative demo to find out how snapshot technology works, and how it can improve your business performance. 
(WEBCAST) READ ABSTRACT |

How to Improve Today's Top IT Challenges with Infrastructure Performance Monitoring by CA Technologies.

October 31, 2013 - (Free Research)
This whitepaper discusses the critical infrastructure monitoring and management challenges facing IT managers today, as well as how IT operations teams can improve end-to-end infrastructure performance and availability. 
(WHITE PAPER) READ ABSTRACT |

Social Business: Fracking for Value in the Enterprise by Jive Software

July 09, 2013 - (Free Research)
View this resource to learn more about how to stay competitive in today's social environment. It shows how social platform vendors are educating customers on where and how to apply for social business advantage. Find out what your business can do to improve its business approach by reading this white paper now. 
(WHITE PAPER) READ ABSTRACT |

Social Recruiting: How to Effectively Use Social Networks by Oracle Corporation

March 20, 2014 - (Free Research)
This white paper explores the importance of developing a comprehensive social network recruiting strategy to deliver a true ROI from Facebook and LinkedIn. 
(WHITE PAPER) READ ABSTRACT |

Code Signing Debacle 2.0: A Hacked Adobe Server and Its Impact on Us All by Lumension

May 14, 2013 - (Free Research)
Watch this webinar to learn about the threat of hacked vendor software, the technologies and controls that can help address the risk of compromised code signatures and infrastructures, and how to preemptively address these vulnerabilities. 
(WEBCAST) READ ABSTRACT |

Dousing the Flame: How This Tom Clancy-Esque Attack Worked and What Should You Really Do to Protect Against It by Lumension

February 15, 2013 - (Free Research)
This webcast walks you through the fascinating nuts and bolts of the Flame attack and explains the technical details about how it worked and what lessons can be learned. Take an in-depth look into the entire attack by tuning in to learn more now. 
(WEBCAST) READ ABSTRACT |

Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

Jack Madden Discusses the Present Mobile Landscape and How It Came to Be by Dell Software

February 10, 2014 - (Free Research)
Inside, Jack Madden examines the current state of enterprise mobility and provides a brief history of how it came to be, in order to provide readers a better understanding of how decision makers should be approaching their mobility strategy. 
(WHITE PAPER) READ ABSTRACT |

How to Consolidate, Optimize, and Deploy Oracle Database Environments Including Multitenant Databases by Oracle Corporation

December 31, 2013 - (Free Research)
In this comprehensive white paper, get an overview of Oracle Optimized Solution for Oracle Database, which creates an ideal infrastructure for consolidating database services. Learn how it defines a flexible architecture for delivering fast, scalable, and continuous service for mission-critical database applications. 
(WHITE PAPER) READ ABSTRACT |

A Computer Weekly buyer’s guide to hybrid cloud by ComputerWeekly.com

April 04, 2014 - (Free Research)
Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Storage magazine April 2014: Where flash is fastest by SearchStorage.com

April 03, 2014 - (Free Research)
In this April 2014 issue of Storage magazine, our experts cover topics, including tips for evaluating solid-state storage requirements, the possibility of 100% cloud storage, insights into how your peers are using file sync-and-share services and more! 
(EZINE) READ ABSTRACT |

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