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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 19, 2008 - (Free Research)
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. 
(WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf

November 29, 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 
(EZINE)

Experts say CEM technology can build single view of customer by Infor CRM

January 24, 2012 - (Free Research)
This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 
(EGUIDE) READ ABSTRACT |

Cashing in on Customer Insight by IBM

December 31, 2012 - (Free Research)
This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 29, 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. 
(WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 22, 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Owens & Minor Migrates Off Mainframe to Windows to Enhance Customer Service, Improve Flexibility, and Drive Innovation by Micro Focus, Ltd

December 01, 2009 - (Free Research)
Owens & Minor needed to modernize its existing, business-critical enterprise systems while retaining unique business logic. Maintaining the competitive advantage embedded in this business logic while reducing costs to enable re-investment in customer-led improvements was imperative. 
(CASE STUDY) READ ABSTRACT |

Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent

January 01, 2007 - (Free Research)
This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 
(WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine - September 2010/ No.3 by SearchITChannel.com

September 17, 2010 - (Free Research)
Learn what's needed to strike the right balance of project work versus managed services sales. Also in this issue, find out how the absence of single-instance storage in Exchange 2010 can affect customers' migration plans, and examine why VDI is becoming one of the more popular technologies to replace traditional client-server computing. 
(EZINE)

Best Practices in ECM Document Archive Migration by Xenos Group Inc.

November 01, 2007 - (Free Research)
The purpose of this white paper is to outline the challenges of migrating documents from enterprise content management (ECM) systems, educate the reader, and provide best practices that ensure success. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve by AvePoint, Inc.

January 06, 2012 - (Free Research)
Read this case study to see how The Microsoft Technology Center successfully completed a SharePoint 2007 to SharePoint 2010 migration quicker than expected with DocAve. 
(CASE STUDY) READ ABSTRACT |

Preparing for Windows 7 Migration by Dell, Inc. and Intel®

December 11, 2009 - (Free Research)
With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7. 
(VIDEO) READ ABSTRACT |

Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g by GoldenGate Software, Inc.

January 29, 2009 - (Free Research)
This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc.

June 17, 2011 - (Free Research)
Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution. 
(CASE STUDY) READ ABSTRACT |

How NOT to Wreck Your Windows 7 Migration by Numara Software

January 07, 2010 - (Free Research)
Download this white paper “How NOT to Wreck Your Windows 7 Migration” and learn how to deal with the complexities of planning and managing a migration to Windows 7. NOW! 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

January 19, 2011 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Deployment by Google Apps

June 11, 2010 - (Free Research)
Read this transcript to geek out with Jim Copeland, Dan Kennedy and Marcello Pedersen, Google Apps deployment specialists, on why a "big bang" approach is earning customers accolades within their organizations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)

June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience. 
(EBOOK) READ ABSTRACT |

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