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Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 19, 2008 - (Free Research)
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. 
(WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf

November 29, 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 
(EZINE)

Cashing in on Customer Insight by IBM

December 31, 2012 - (Free Research)
This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. 
(WHITE PAPER) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM

January 24, 2012 - (Free Research)
This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 
(EGUIDE) READ ABSTRACT |

Indiana University Virtualizes Mission-Critical Oracle Databases by VMware, Inc.

August 24, 2011 - (Free Research)
Access this resource to learn how the Kelley School of Business at Indiana University used virtualization to decrease server deployment time for faculty special projects; reduce amount of physical hardware; and reduce the power consumption across all infrastructure. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 29, 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

Indiana University Enrolls SAN Storage for Improved Efficiency and Productivity by Dell, Inc.

September 01, 2011 - (Free Research)
Check out this case study to explore how Indiana University lowered the TCO of IT equipment and improved service offerings through server consolidation and SAN storage. 
(CASE STUDY)

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft

November 03, 2008 - (Free Research)
Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money. 
(WHITE PAPER) READ ABSTRACT |

Agile BI & Agile Data Services: A Perfect Fit by Denodo Technologies

October 06, 2010 - (Free Research)
This webcast, featuring Sr. Analyst, James Kobielus, Forrester Research, addresses what you need to do in order to establish an agile data services infrastructure that leverages your investments in data virtualization, discovery, transformation, quality, governance, publishing, caching, data warehousing and other key infrastructures. 
(WEBCAST)

Differentiate Your Business through Customer Engagement by Hewlett-Packard Limited

December 31, 2013 - (Free Research)
This Forrester Consulting report reveals the findings of a study of 159 managers and business decision-makers regarding their customer engagement strategies. 
(ANALYST REPORT) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain

August 24, 2012 - (Free Research)
This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available. 
(WHITE PAPER) READ ABSTRACT |

CA Technologies and VMware: Accelerating the Business Value of Virtualization by CA and VMware

April 01, 2011 - (Free Research)
Together, CA Technologies and VMware support customers’ journey to the cloud with integrated, synergistic solutions that accelerate the business value of virtualization. Hear how customers are benefiting from the two organizations' shared vision, products, services and support. 
(WEBCAST) READ ABSTRACT |

Reducing Costs Through Better Server Utilisation by Oracle Corporation UK Ltd

April 17, 2010 - (Free Research)
IT organisations are faced with service-level pressures that necessitate cost reductions and greater operational efficiency. This white paper highlights how customers can use innovative virtualisation and consolidation technologies from Oracle to create substantial savings on their investments in Sun servers from Oracle. 
(WHITE PAPER) READ ABSTRACT |

Big Data - 5 Commonsense Best Practices Point to Data Virtualization by Denodo Technologies

July 15, 2011 - (Free Research)
How can you make the best use of big data?  Learn how with data virtualization you can easily access and integrate diverse sources and deliver value-added, agile data services. Read this paper to discover 5 commonsense best practices that point to data virtualization and how you can use big data to get ahead. 
(WHITE PAPER) READ ABSTRACT |

INFORMATION FOR SUCCESS: Enterprises Standardize on Oracle Database 11g by Oracle Corporation

September 29, 2011 - (Free Research)
This customer reference booklet contains a sample of real business results that organizations around the world, across a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g. 
(WHITE PAPER) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Worldwide Managed Print Services by Insight and HP

October 21, 2013 - (Free Research)
This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between. 
(RESOURCE) READ ABSTRACT |

The CIO Perspective on Intel vPro Technology by Intel

January 11, 2010 - (Free Research)
Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more. 
(VIDEO)

September CIO Decisions Ezine: Architecting a Nimble Enterprise by SearchCIO.com

September 06, 2013 - (Free Research)
Agile and lean are the cornerstones of many a successful IT strategy, but what if a CIO works in a sector that hasn't yet embraced the agile enterprise? 
(EZINE) READ ABSTRACT |

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc.

January 26, 2012 - (Free Research)
Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Presentation Transcript: Trusted IT: Service Assurance for Virtual Data Centers by EMC Corporation

July 16, 2012 - (Free Research)
Read this presentation transcript to uncover best practices for managing your virtual data center, as well as details of a management suite that will help you ensure top-notch performance of your virtual environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software

August 16, 2010 - (Free Research)
Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. 
(WHITE PAPER) READ ABSTRACT |

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