newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		Cisco ASA 5500 Series by Cisco Systems, Inc. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP Web Application Security Manager by F5 Networks. The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery more... >> Discover more offerings from F5 Networks.

Enterprise Threat Management (ETM) - Work Smarter, Not Harder by Sourcefire March 2008 - (Free Research) Learn about a new approach to security called Enterprise Threat Management (ETM) and find out how it can help your company stop attacks that are underway, aid discovery and recovery after an attack and much more. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Incident Reporting System by Delphi Technology, Inc. (E-mail this company) The Incident Reporting System provides the capability to report incidents for any type of business over the Internet via a secure web site, providing real-time entry and enabling immediate attention by a claims handler. Internet reporting provides cost-effective, efficient solutions and provides real-time access for immediate action.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accelerating Emergency Response for Compliant and Efficient Incident Management by Avaya, Inc July 2008 - (Free Research) This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

AIRSWEB™ -- Accident & Incident Reporting Solutions by Safety Management Systems, Inc. (E-mail this company) AIRSWEB is an Internet or Intranet-based Safety, Health and Environmental management software designed to record, report and analyze accident, incident and near-miss data. It enables your company to make more effective use of this information, recognize areas of vulnerability and develop a safer working environment, thus reducing operating costs.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Remote Support Service by Citrix Online-GotoAssist GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.  (ASP) GO TO DETAILED REPORT

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Property and Casualty; Claims Processing System by Delphi Technology, Inc. (E-mail this company) OASIS P&C is a component-based, fully integrated insurance processing system, that supports full-service property and casualty insurance companies; third party claims administrators; and self-insured entities competing in today's vigorous markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

2008 Verizon Business Data Breach Investigations Report by Verizon Business June 2008 - (Free Research) Check out this webcast to learn about the critical trends in data theft and learn about strategies for increasing your company's data security against internal and external attacks. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Forrester Consulting Case Study on Database Security & Compliance by Guardium, Inc March 2008 - (Free Research) Download this Forrester commissioned case study and learn how a global F500 company simplified database monitoring for SOX and generated a 239% ROI and 5.9 months payback without impacting performance or requiring changes to their IT infrastructure. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Extending the Power of Log Management Solutions by ArcSight, Inc. April 2008 - (Free Research) In this podcast, you'll learn how to get the full potential of your log management solution beyond security and compliance. (PODCAST) READ ABSTRACT | GO TO PODCAST

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Health Network Finds Sanctuary for Thousands of Patients' Confidential Data by Lumension Security February 2008 - (Free Research) As incidents of mobile malware and device theft make headlines in growing numbers, John C. Lincoln will continue to utilize Sanctuary to proactively enforce its device usage policies. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

PCI DSS Made Easy by GFI Software, Inc. March 2008 - (Free Research) This white paper examines the necessary requirements to adhere to PCI DSS, the implications of non-compliance as well as how effective event log management and network vulnerability management play a key role in achieving compliance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BMC Software Case Study: Using Source Code Analysis for Greater Software Quality by Klocwork. April 2008 - (Free Research) This white paper details a BMC case study, in which the business successfully implemented automated source code analysis for enhanced software quality and security. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

StealthWatch: A Unified View of Your Security and Network Operations by Lancope (E-mail this company) StealthWatch is the only flow-based solution to combine powerful network performance monitoring with behavior-based anomaly detection to deliver total network visibility, ensuring network security, performance and availability. This approach enables protection of hosts and networks without requiring probes, agents or continuous signature updates.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Strengthening Data Privacy in PeopleSoft by Approva Corporation. May 2008 - (Free Research) Nearly 4 out of 5 data security breaches result from internal threats, with each incident costing an organization $2.7 million according to research from Ernst & Young. Even highly sophisticated enterprise resource planning systems (ERPs) h. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Turn the Dial to "On" with Effective ITSM and Relieve IT Pressure Now by Numara Software April 2008 - (Free Research) Listen to this Webcast to learn about the key challenges surrounding ITSM, how organizations are resolving those issues and what tools your organization can leverage to increase its ITSM efforts. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Establishing Visibilty into Remote Vendor Access at Pelephone by Observe IT March 2008 - (Free Research) Pelephone turned to ObserveIT’s window session recording platform for the purpose of establishing visibility into remote session activity. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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