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How to Manage Security: When Less is More by McAfee, Inc.
September 01, 2009 - (Free Research)
Management--Command and control from one location. Just enough may not be enough when it comes to security. But how much is enough? Find out how McAfee can help you stay protected without turning security into a full-time job.
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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact
December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
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Introduction to McAfee ePolicy Orchestrator 4.5 by McAfee, Inc.
September 10, 2009 - (Free Research)
Many organizations have cut costs by distributing IT across the globe. This makes integration and management a challenge. To ensure your security team is on the same page, check out this video to learn about a solution that allows you to manage different technologies in different time zones with a localized system.
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System Center Virtual Machine Monitor with PRO Packs by Dell and Microsoft
December 2008 - (Free Research)
This highly detailed overview explains how to manage the setup of a Virtual Machine Monitor, discussing healthy implementation and problems that can occur.
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Optimization Pack 1.1: Capacity Management Tool - Free 14 Day Trial! by VKernel
December 2009 - (Free Research)
IT organizations with high VM deployment rates often experience performance and capacity utilization problems. Without visibility into capacity usage, VMware admins can not manage vm deployments to optimized CPU, memory and storage utilization.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Gone in 30 Days: Exchange, Retention, and Regulatory Compliance by Sherpa Software
September 2009 - (Free Research)
In this white paper, we will discuss how to discover, manage, and archive information within your Exchange enterprise to successfully limit your legal exposure and protect your corporate information.
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SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com
May 2009 - (Free Research)
The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.
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SharePoint E-Zine Volume 15: Top Five SharePoint Challenges and Solutions by SearchWinIT
October 2009 - (Free Research)
Having some issues with SharePoint? It happens. This issue describes some of SharePoint's most common problems and provides the fixes to solve them. Also in this issue, get some pointers on how to manage external data access as part of your governance plan, and weigh the pros and cons of SharePoint social computing.
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AT&T's Video in the Enterprise Webcast by AT&T Corp
October 2009 - (Free Research)
Videoconferencing, training, surveillance, and executive communications are leading use cases for enterprise video. In this webcast, IDC Analyst Melissa Webster discusses the "operationalization" of video in organizations and AT&T's Ethan Fox explains how to manage its distribution across the corporate network.
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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 2009 - (Free Research)
Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Managing Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd
August 2009 - (Free Research)
Microsoft® Windows Server® 2008 R2 represents a significant milestone in Microsoft's ongoing efforts to help customers streamline the management of their unique IT infrastructures. Read this white paper to learn how to manage Windows Server 2008 R2.
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Numara Software Webinar - Track It! by Numara Software
June 2009 - (Free Research)
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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Managing Assets with Numara® Track-It! (including Bar Code) by Numara Software
March 2008 - (Free Research)
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
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Numara Track It! - Change Management Webinar by Numara Software
June 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc
June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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