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How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012 by IBM

October 18, 2012 - (Free Research)
This informative study from Forrester Research evaluates and analyzes the top eight collaboration service providers. Get the most out of your collaboration solution investment by clicking through to read more now. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Microsoft Dynamics CRM 2011 by Microsoft

October 21, 2011 - (Free Research)
Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment. 
(WHITE PAPER) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 14, 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 09, 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks

August 2007 - (Free Research)
Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey. 
(WHITE PAPER) READ ABSTRACT |

The Mobile Engagement Market: Top Providers and Offerings by Hewlett-Packard Limited

August 2013 - (Free Research)
This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success. 
(ANALYST REPORT) READ ABSTRACT |

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Lower IT Costs Now - Roadmap for Developing a Thin-Client Strategy by PC Connection in partnership with HP ThinClient

October 2009 - (Free Research)
This presentation transcript explores how thin client deployments can enable businesses to achieve efficiency and high-performance benefits in your infrastructure. Receive recommendations for developing your own thin-client strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011 by Salesforce.com

July 2011 - (Free Research)
Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader. 
(WHITE PAPER) READ ABSTRACT |

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc. by Electric Cloud

September 2012 - (Free Research)
Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams. 
(WEBCAST) READ ABSTRACT |

Continuous Delivery is Reshaping the Future of ALM by CA Technologies.

July 2013 - (Free Research)
In this informative report from Forrester Research, Inc., learn how to improve your application lifecycle management (ALM) strategy and strive towards continuous delivery for increased reliability, reduced risks, and decreased costs. Get recommendations from Forrester's analysts on moving forward. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Independent Research Report: Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis by Oracle Corporation

January 2009 - (Free Research)
This Forrester Research report explains how new cloud and hybrid deployment models can help enterprises cope with the infrastructure challenges created by growing email systems. Understand your options for migrating, consolidating, and upgrading your messaging infrastructure and the real cost of keeping or evolving your current email architecture. 
(ANALYST REPORT) READ ABSTRACT |

Backup in times of virtualization and IT optimization by Hewlett-Packard Company

March 2009 - (Free Research)
Forrester Consulting recently conducted primary customer research to determine how the global economic downturn would affect IT priorities and technology deployments in 2009 and how these changes... 
(WEBCAST) READ ABSTRACT |

Computer Weekly – 19 February 2013: Software Developers in demand by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, we look at why companies are struggling to attract the right talent for in-house IT. We investigate why CIOs are not happy with Oracle's Fusion strategy. And betting company William Hill tells us how mobile technology has changed the high street bookmaker. Read the issue now. 
(EZINE) READ ABSTRACT |

Presentation Transcript: Determining First Network Access Control (NAC) Deployments For Your Organization by Bradford Networks

January 2009 - (Free Research)
Learn how different priorities trigger the need for network access control and see examples of how to get NAC up and running in a phased approach. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator

May 2010 - (Free Research)
This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout. 
(WHITE PAPER) READ ABSTRACT |

How user experience is a business differentiator by Hewlett-Packard Limited

February 2013 - (Free Research)
In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: The Need for Best of Breed. Tips for your ERP & BI Application Strategy by IBM Cognos

June 2009 - (Free Research)
This Webcast Transcript can help you put your business intelligence (BI) and enterprise resource planning (ERP) needs into perspective with application strategy tips offered by Ray Wang at Forrester Research. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com

March 2012 - (Free Research)
This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy. 
(EZINE)

The CIO As Portfolio Strategist by CA Technologies.

July 2011 - (Free Research)
As organizations undergo the transformation from IT to business technology (BT), they will have to make many important decisions in the process of moving from the current “as-is state” to the “to-be state.” Read this paper to learn how the CIO as a “portfolio strategist” can shape the decision-making relevant to implementing BT. 
(ANALYST REPORT) READ ABSTRACT |

Balancing Risk with Agility: Best Practices for Securing Cloud Deployments by Trend Micro

May 2014 - (Free Research)
Join a webinar hosted by Lauren E. Nelson, Lead Cloud Analyst, Forrester Research and Mark Nunnikhoven, Principal Engineer, Trend Micro on May 28, 2014 at 12PM EST for best practices to better secure cloud applications and data while minimizing cost and complexity. 
(WEBCAST) READ ABSTRACT |

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