TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

CRM: THE ESSENTIAL GUIDE: Five Principles for CRM Success by CDC Software February 14, 2008 - (Free Research) This comprehensive guide distills insights from customers, experts, and analysts into five principles for CRM success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Integration: Using ETL, EAI, and EII Tools to Create an Integrated Enterprise by DataFlux Corporation March 2008 - (Free Research) The main message of this report is that data integration problems are becoming a barrier to business success and your company must have an enterprisewide data integration strategy if it is to overcome this barrier. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Embracing Technology for Moves Management Success: Every nonprofit wants to turn prospects into donors -- some are better at it than others. What makes the difference? Moves Management by Blackbaud, Inc. (E-mail this company) January 2003 - (Free Research) Do you visit prospects, create gift proposals, solicit individuals or organizations for donations, and cultivate donors? The actions you take to bring in donors, forge relationships and keep contributions coming are known as Moves, and Moves Management, simply put, is the system of policies, procedures and practices that directs these actions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation. June 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Evaluating Financial Management Software ...Is it time for a change? by Microsoft March 2008 - (Free Research) Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources. (WHITE PAPER) GO TO WHITE PAPER

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Business Intelligence Software Buyers Guide: How to Evaluate and Buy BI by Business Objects February 2008 - (Free Research) Get expert insight into navigating the BI market, learn how to justify the potential ROI of BI systems, find out BI project management best practices and read advice for dashboard and scorecard deployments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Master data management trends with Mark Smith, CEO of Ventana Research by Kalido December 2007 - (Free Research) Ventana Research recently surveyed hundreds of companies to reveal the trends in enterprise master data management. In this podcast, we explore some of the results of that study with Mark Smith, chief executive officer and executive vice president of research with San Mateo, Calif.-based Ventana Research. (PODCAST) READ ABSTRACT | GO TO PODCAST

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) READ ABSTRACT | GO TO PODCAST

Proactive IT Management - Eliminating Mean Time To Surprise by Bez Systems June 2008 - (Free Research) Read this white paper to learn about two core competencies that can help your IT department cost-effectively improve its ability to meet internal customer expectations and support critical business functions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Master Data Management Components and the Maturity Model by DataFlux Corporation December 2007 - (Free Research) When faced with the opportunity to assemble a master data management program, evaluating business requirements then reviewing how those requirements can be addressed at the different levels of the maturity model is important. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A guide to evaluating data-leak prevention tools by Guardium, Inc February 2008 - (Free Research) In this webcast, we will provide guidance on how to evaluate the numerous data-leak prevention products available today, and choose one that will best meet your enterprise's needs. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The Top 5 Reasons to Buy a Time and Attendance Solution Today by GHG Corporation April 2008 - (Free Research) This paper discusses about why a Time and Attendance solution may be crucial for the ongoing success of your organization, and also what factors to consider when evaluating the Time and Attendance solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Business Case for On-Demand Business Intelligence by LucidEra April 2008 - (Free Research) Attend this Webcast to learn why the software-as-a-service (SaaS) delivery model has become a disruptive force in the business intelligence (BI) market and how on-demand analytic applications can help you maximize the value you’re getting from business applications. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

Permission Email and RSS Marketing Solutions by Silverpop Systems, Inc. (E-mail this company) Silverpop provides high-volume permission email and RSS marketing solutions. We guide top companies worldwide through the shifting complexities of the evolving digital medium, and help them tap into the unrivaled potential of email and RSS for cultivating customer relationships while achieving high ROI.  (ASP) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM Planning: Keys for Project Success by Nucleus Research (E-mail this company) April 2004 - (Free Research) Before you write an RFP or start talking to vendors, you need to do some homework to ensure that you're on the right track to maximize ROI. Whether you're updating, upgrading, jump-starting, or restarting your CRM efforts, this paper describes some basic steps that will help keep you on the path to a positive ROI. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc. May 2008 - (Free Research) This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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