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Raising the Bar for IT Service Management: EMA’s Look at BMC Remedy OnDemand by BMC Software, Inc.

October 31, 2013 - (Free Research)
Explore this informative white paper to put IT Service Management-related trends into perspective, and find details of an industry-leading SaaS-based solution which allows you to explore new functionality. 
(WHITE PAPER) READ ABSTRACT |

NetApp FAS2220 - Raising the Bar for the Entry Level by NetApp

October 10, 2013 - (Free Research)
This article takes an inside look at the unique design features of the NetApp FAS2240, including: Integration of controllers within NetApp SAS disk shelves; I/O and performance enhancements; New resiliency and availability features. Read on to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Accellion raises the bar in secure cloud-based file sharing by Accellion, Inc.

December 04, 2012 - (Free Research)
The vendor featured in this whitepaper recently released new tools for collaboration functionality and is eager to prove itself as a strong competitor in the enterprise collaboration market. Read on to learn how they can help your organization adopt truly secure cloud-based file sharing. 
(WHITE PAPER) READ ABSTRACT |

Oracle's StorageTek LT0-5 Tape Drive: Industry Leading Scalability by Oracle Corporation

July 01, 2010 - (Free Research)
This paper will discuss the advantages and industry-leading capacity of the StorageTek LTO-5 tape drive and how implementing StorageTek LTO-5 into StorageTek tape libraries will result in a significant boost in capacity that will help customers stay on top of their data growth needs. 
(WHITE PAPER) READ ABSTRACT |

Weaponized Malware - A Clear and Present Danger by Lumension

September 30, 2012 - (Free Research)
Weaponized malware and advanced persistent threats raise the bar on endpoint security. Originally intended for cyber-espionage and cyber-warfare, these sophisticated attacks are now available to any cyber-criminal. How can security pros protect their organizations from these emerging perils? 
(WHITE PAPER) READ ABSTRACT |

Build Effective and Highly Available Disaster Recovery Solutions using Microsoft Virtualization by Microsoft

November 24, 2009 - (Free Research)
Does your organization have a reliable and cost-effective site recovery system? This presentation transcript explores how site recovery tools along with virtualization enables IT pros to deliver secure application and data availability, implement site-wide disaster recovery and automate fail-over and fail back. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Oracle Database 11g: Real Application Testing & Manageability Overview by Oracle Corporation

October 2008 - (Free Research)
Read this white paper to learn how the new Real Application Testing capabilities in the Oracle Database 11g allows database administrators to adapt to changes easily, lower their testing costs and reduce hardware and software investments. 
(WHITE PAPER) READ ABSTRACT |

HP Integrity NonStop Servers: Standards-based Innovation for the Highest Levels of Service by Hewlett-Packard Company

July 2006 - (Free Research)
In this white paper, discover a comprehensive portfolio of servers which deliver flexibility to respond quickly and effectively to changes, with the availability, scalability and cost features that are most appropriate for your business continuity needs. 
(WHITE PAPER)

Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation

March 2011 - (Free Research)
Explosive data growth is causing storage costs to skyrocket, which is forcing IT organizations to look for more cost-effective archival and backup solutions. Oracle's StorageTek tape product family has maintained a market leadership position for many years and now includes the world's fastest and highest capacity tape drive. 
(WHITE PAPER) READ ABSTRACT |

Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation

March 2011 - (Free Research)
Explosive data growth is causing storage costs to skyrocket, which is forcing IT organizations to look for more cost-effective archival and backup solutions. Oracle's StorageTek tape product family has maintained a market leadership position for many years and now includes the world's fastest and highest capacity tape drive. 
(WHITE PAPER) READ ABSTRACT |

Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc.

February 2009 - (Free Research)
This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts. 
(BOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc.

The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices. 
(HARDWARE PRODUCT)

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Cost Justification of an Automated Data Collection System by Epicor Software Corporation

July 1967 - (Free Research)
Learn how automated data collection can help you increase ROI, achieve better information, reduce shipping errors, increase customer satisfaction and improve ef-ficiency of manufacturing operations. 
(WHITE PAPER) READ ABSTRACT |

Rethink Customer Service for a Multichannel World by SearchCRM

February 2014 - (Free Research)
In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication. 
(EBOOK) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Content Analytics: Helping the Best-in-Class Drive Superior Customer Service by IBM

April 2014 - (Free Research)
The following white paper examines how organizations are using content analytics to help improve the management of unstructured data. Learn how when properly implemented, this solution can increase sales effectiveness, customer satisfaction, and more. 
(WHITE PAPER) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

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