Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 19, 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software August 16, 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one.  (WHITE PAPER) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 22, 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf November 29, 2011 - (Free Research) With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here.  (EZINE)

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft November 03, 2008 - (Free Research) Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 11, 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

Agile BI & Agile Data Services: A Perfect Fit by Denodo Technologies October 06, 2010 - (Free Research) This webcast, featuring Sr. Analyst, James Kobielus, Forrester Research, addresses what you need to do in order to establish an agile data services infrastructure that leverages your investments in data virtualization, discovery, transformation, quality, governance, publishing, caching, data warehousing and other key infrastructures.  (WEBCAST)

Branded Video Posts: Using Multimedia to Increase Engagement by Oracle Corporation September 30, 2012 - (Free Research) Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience.  (WHITE PAPER) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain August 24, 2012 - (Free Research) This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available.  (WHITE PAPER) READ ABSTRACT |

Big Data - 5 Commonsense Best Practices Point to Data Virtualization by Denodo Technologies July 15, 2011 - (Free Research) How can you make the best use of big data?  Learn how with data virtualization you can easily access and integrate diverse sources and deliver value-added, agile data services. Read this paper to discover 5 commonsense best practices that point to data virtualization and how you can use big data to get ahead.  (WHITE PAPER) READ ABSTRACT |

Marketing Executive Strategy Brief by Oracle Corporation July 31, 2012 - (Free Research) In this white paper, explore the deep connection between customer experience and business value, and discover how third-party marketing and loyalty strategies and services can bolster that connection.  (WHITE PAPER) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.  (WHITE PAPER) READ ABSTRACT |

Reducing Costs Through Better Server Utilisation by Oracle Corporation UK Ltd April 17, 2010 - (Free Research) IT organisations are faced with service-level pressures that necessitate cost reductions and greater operational efficiency. This white paper highlights how customers can use innovative virtualisation and consolidation technologies from Oracle to create substantial savings on their investments in Sun servers from Oracle.  (WHITE PAPER) READ ABSTRACT |

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc. January 26, 2012 - (Free Research) Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise.  (PRODUCT OVERVIEW) READ ABSTRACT |

Big Data Analytics and The New Era of Data Warehousing by Information Builders December 05, 2011 - (Free Research) This paper discusses how customer demands have prompted recent changes in the data warehouse market, and how those changes are opening the door for a new breed of vendors beyond those who previously dominated the industry with stack offerings.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Trusted IT: Service Assurance for Virtual Data Centers by EMC Corporation July 16, 2012 - (Free Research) Read this presentation transcript to uncover best practices for managing your virtual data center, as well as details of a management suite that will help you ensure top-notch performance of your virtual environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Oracle Exadata Online Forum by Oracle Corporation February 18, 2011 - (Free Research) Access this Oracle Exadata Online Forum, where Oracle executives, customers, and industry experts come together to share what extreme performance really means for your business.  (INFORMATION CENTER)

CA Technologies and VMware: Accelerating the Business Value of Virtualization by CA and VMware April 01, 2011 - (Free Research) Together, CA Technologies and VMware support customers’ journey to the cloud with integrated, synergistic solutions that accelerate the business value of virtualization. Hear how customers are benefiting from the two organizations' shared vision, products, services and support.  (WEBCAST) READ ABSTRACT |

IBM Smart Analytics System offerings powered by IBM System X Servers video by IBM March 17, 2011 - (Free Research) This 8 minute video illustrates how customers can quickly turn data into insights to support analytics, reporting and BI needs with solutions built on IBM System x, IBM System Storage and IBM Software.   (VIDEO) READ ABSTRACT |

IBM PureSystems Cut Costs and Increase Agility by Simplifying the IT Life Cycle by IBM April 08, 2013 - (Free Research) View this white paper to learn why converged systems have the potential to radically improve many aspects of the IT life-cycle and how it can add to your business value. It provides many examples on how customers are reinventing their strategies to IT life-cycle management.  (WHITE PAPER) READ ABSTRACT |

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

INFORMATION FOR SUCCESS: Enterprises Standardize on Oracle Database 11g by Oracle Corporation September 29, 2011 - (Free Research) This customer reference booklet contains a sample of real business results that organizations around the world, across a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: What Do Cloud Innovators Really Think? Get Five Cloud Best Practices by HP Software May 27, 2011 - (Free Research) Where is the cloud taking us? Identify and learn from IT decision makers who are well on their way down the road to the cloud. This presentation transcript reveals the 5 best practices to innovate and minimize the risks as you introduce cloud technology.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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