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Lowering the Point of Sale System Support Costs with Intel® vPro™ Technology by Wipro Technologies February 06, 2009 - (Free Research) Written for retail IT organizations managing Point of Sale (POS) systems, this paper shows hard dollar savings that retailers can expect to see by adopting advanced POS systems with Intel® vPro™ technology.  (ARTICLE) READ ABSTRACT |

The Malware Report: Hotel Business Center PCs Strike Again by ESET August 20, 2009 - (Free Research) Matt Grant talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.  (PODCAST) READ ABSTRACT |

Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management by Alfresco Software May 09, 2012 - (Free Research) This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs.  (WHITE PAPER) READ ABSTRACT |

The Malware Report: Radisson Hotels Exposed by Guest Data Breach by ESET September 23, 2009 - (Free Research) Matt Grant talks with Randy Abrams about a data breach at Radison Hotels. Unfortunately, an unknown number of their guests' credit card numbers were exposed to malicious hackers. In this podcast, Randy dishes out some advice on how to prevent this sort of data breach and what to do in the event that it’s already happened.  (PODCAST) READ ABSTRACT |

POS System Fits Popular Retailer’s Needs for Real-time Visibility of Sales, Inventory Data Across the Business - Case Study by Microsoft December 08, 2012 - (Free Research) Read this brief case study overview to learn how Nakajima USA, replaced its outdated, ineffective point of sale (POS) terminals with an intelligent new POS solution that has given the company faster, more secure credit transactions and a clearer picture of inventory levels across all of its stores.  (WHITE PAPER) READ ABSTRACT |

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 05, 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc. September 29, 2009 - (Free Research) Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google March 15, 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Fair exchange protocols with anonymity and non-repudiation for payments by ComputerWeekly.com May 02, 2013 - (Free Research) This article in our Royal Holloway Information Security series looks in detail at two key principles necessary for secure payments: fair exchange and non-repudiation.  (ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps January 19, 2011 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps November 05, 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Continuous Customer Dialogues by Infor November 24, 2010 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Customer Experience for Service by Oracle Corporation July 31, 2012 - (Free Research) Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.  (WHITE PAPER) READ ABSTRACT |

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino by NEC Corporation August 05, 2009 - (Free Research) Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers.  (CASE STUDY) READ ABSTRACT |

Home Suite Home by Avaya September 01, 2011 - (Free Research) This videocast exemplifies a unified communications system that enables companies to experience real-time business communications solutions that allow them to collaborate in any mode they want—voice, video, email, or IM—on virtually any device they want.  (VIDEOCAST) READ ABSTRACT |

Paramount Foods Upgrades Store Technology by Hewlett-Packard Company March 2008 - (Free Research) Read how the owner of a North Carolina based food company found a way to keep up with major supermarket chains with HP POS hardware and servers.  (WHITE PAPER) READ ABSTRACT |

The One-to-One Future: Are We There Yet? by Infor CRM December 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

Customer Experiences that Engage and Convert by Oracle Corporation UK Ltd February 2012 - (Free Research) A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.  (WHITE PAPER)

Customer Experience for Service: Oracle Commerce Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.  (WHITE PAPER)

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd April 2013 - (Free Research) Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.  (WHITE PAPER) READ ABSTRACT |

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

Making Life Simpler for Remote and Mobile Workers by Citrix Online - GotoMyPC May 2008 - (Free Research) Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop.  (WHITE PAPER) READ ABSTRACT |

3 Tokenization Models for Choosing the right PCI-DSS Strategy by Intel July 2012 - (Free Research) Securosis.com's expert PCI-DSS analyst Adrian Lane, dissects the deployment models with pros and cons of: on-prem vs outsourced models, proxy based tokenization, and format preserving encryption. Adrian covers base tokenization flows for newbies and reflects on detailed cost, pricing, & vendor lock-in concerns for deployments in progress.  (WEBCAST) READ ABSTRACT |

Infor CRM Epiphany for Hospitality by Infor CRM July 2009 - (Free Research) Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.  (BROCHURE) READ ABSTRACT |

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