IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent. 

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 

Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. 

The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there? 

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. 

Watch this webcast to learn about a new unique workload profiling tool that takes the guess work out of identifying underutilized physical servers and virtual hosts. Learn how to leverage this tool for improved use and longer life of your current hardware. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

This highly detailed overview explains how to manage the setup of a Virtual Machine Monitor, discussing healthy implementation and problems that can occur. 

Pano Logic® is the first company to offer a complete, purpose-built solution for virtual desktops combining a unique zero-client endpoint device with centralized tools designed specifically for the tasks of deployment and managing virtual desktops. 

Check out this presentation to learn how to execute a Vmotion implementation using System Center Virtual Machine Monitor (SCVMM).