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Search Results 1 - 25 of 475 | Next Page
IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)
March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)
July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. 
(WHITE PAPER) READ ABSTRACT |

CIO Research Whitepaper – Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.
August 2011 - (Free Research)
Backup and recovery as we know it is changing. Increasing complexity in the data center, including the rapid deployment of virtual servers, ever expanding compliance requirements, and increasing amounts of sensitive data on mobile devices has put more strain on backup and recovery. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Dell Virtual Desktop Infrastructure: Configuration Guide and Best Practices by Dell, Inc.
April 2011 - (Free Research)
Dell VRD provides a desktop replacement that is better than a standard desktop in many ways by centralizing management, making IT resources more efficient, improving data security and control, reducing support times, improving staff mobility, and improving the end-user experience. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc.
February 2011 - (Free Research)
This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified. 
(WHITE PAPER) READ ABSTRACT |

Improving Data Center Performance through Virtualization of SQL Server Databases by Dell, Inc. and Intel
October 2010 - (Free Research)
Small and medium businesses need to support growth while wringing every ounce of value out of the investments they've already made. This paper looks at the benefits of virtualizing SQL Server databases, as well as how to get the most out of your virtual infrastructure. 
(WHITE PAPER) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.
January 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Better Backup for Virtual Servers and Virtual Desktops - Podcast by Dell and VMware
December 2011 - (Free Research)
Introducing virtual servers into your data center both simplifies and complicates your backup processes. This expert podcast explores the best practices for backing up and recovering critical VMs to avoid these potential obstacles. 
(PODCAST) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Storage Magazine October 2011 by SearchStorage.com
October 2011 - (Free Research)
In the October 2011 cover story of Storage magazine, Phil Goodwin provides a status update on solid-state storage technology. Learn about the various use cases for solid-state storage and find out the different forms of solid-state technology on the market today. 
(EZINE) READ ABSTRACT |

Presentation Transcript: What you need to know about System Center Virtual Machine Manager by Dell and Microsoft
April 2011 - (Free Research)
This presentation transcript contrasts two options for managing Hyper-V hosts. Determine whether the Hyper-V remote management plug-in or a Windows 7 alternative is more suitable and learn about the key characteristics of System Center Virtual Machine Manager (SCVMM). 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.
May 2011 - (Free Research)
This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization. 
(CASE STUDY) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.
January 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

Better Backup for Virtual Servers and Virtual Desktops by Dell and VMware
November 2011 - (Free Research)
Introducing virtual servers into your data center both simplifies and complicates your backup processes. This expert webcast explores the best practices for backing up and recovering critical VMs to avoid these potential obstacles. 
(VIDEO) READ ABSTRACT |

The Inner Circle Guide to Speech Analytics by Calabrio, Inc.
January 2012 - (Free Research)
Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge
September 2009 - (Free Research)
Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

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