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Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com

February 14, 2012 - (Free Research)
This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications. 
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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 
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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
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Email Marketing Goes Social by Silverpop Systems Inc.

November 2008 - (Free Research)
Read this paper to get tips about how to best implement a successful social email marketing campaign. 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
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E-Guide: Key Considerations for Extending Virtual Desktops to the Cloud by Dell and VMware

April 2011 - (Free Research)
This e-guide from SearchVirtualDesktop.com explains why it is important to start with an organized objective-based approach when implementing this technology. Get an understanding of cloud computing architecture models and gain expert insight into which five questions you should ask before planning a cloud architecture. 
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Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM

March 2013 - (Free Research)
In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases. 
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IBM System X4: Delivering High Value through Scale Up by IBM

January 2008 - (Free Research)
This IDC white paper explores the benefits of consolidation and virtualization, it shows how utilizing larger servers with scale-up architectures is a more cost effective approach to growing business needs. 
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Portugal Telecom Optimizes Its Data Center to Serve Expanding National Telco Market with Parallels by Parallels, Inc.

April 2010 - (Free Research)
Read this case study to learn the benefits of choosing Parallels Sitebuilder solution for Portugal Telecom's internet services future as well as the automation benefits of increased revenue, a decrease in operation costs, and a decreased time-to-market for customized service plans. 
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The Top 10 Questions You Should Ask Vendors When Evaluating an In-House eDiscovery Solution. by StoredIQ

July 2008 - (Free Research)
This document examines the 10 top questions you should consider when evaluating an in-house eDiscovery solution. 
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Plantronics UC Toolkit Trial FAQ by Plantronics

February 2011 - (Free Research)
The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.   
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IT Handbook: Windows 8 Migration Station by Dell, Inc. and Intel®

October 2012 - (Free Research)
This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing. 
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IT Handbook: Windows 8 Migration Station by Dell, Inc. and Microsoft

October 2012 - (Free Research)
This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing. 
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CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies

February 2008 - (Free Research)
Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives. 
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Presentation Transcript: What you need to know about System Center Virtual Machine Manager by Dell and Microsoft

April 2011 - (Free Research)
This presentation transcript contrasts two options for managing Hyper-V hosts. Determine whether the Hyper-V remote management plug-in or a Windows 7 alternative is more suitable and learn about the key characteristics of System Center Virtual Machine Manager (SCVMM). 
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E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi

May 2010 - (Free Research)
Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization. 
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Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
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CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com

September 2010 - (Free Research)
The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications. 
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CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc.

January 2013 - (Free Research)
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision. 
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Intelligent Information Management: Turning Business Data into Useful Information by EMC Corporation

August 2006 - (Free Research)
Building intelligent information solutions that can classify and take action against multiple content types like files, databases and emails is a major challenge these days. Download this white paper to learn how you can prepare your data for action. 
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Evaluating Payroll Options for Your Mid-sized Business: In-house, Outsourced, or a Blend of Both? by Sage Abra

March 2008 - (Free Research)
When deciding between payroll software, a payroll service, or a blend of both, there are many factors to take into consideration, including choosing a vendor known for experience in the payroll industry. 
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Grow Your Business with Microsoft Dynamics CRM by Microsoft

September 2009 - (Free Research)
View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. 
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Presentation Transcript - Improving Data Center Relations: IT Versus Facilities by Viridity Software

November 2010 - (Free Research)
Today, IT resources can be provisioned quickly and cheaply—some would say too quickly and cheaply. But those IT resources rely on brick and mortar as well as megawatts, which are abstracted from the IT department. This Webcast will identify pitfalls data center teams should avoid. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tips for evaluating Microsoft Hyper-V by Dell, Inc.

June 2011 - (Free Research)
This expert e-guide is designed to help IT pros assess the benefits of Hyper-V. Read about the advantages of Server Core and obtain tips and best practices for deployment success. 
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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

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