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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

Exciting Future of Monitoring Patient Health from Home with Blackberry Solution by BlackBerry February 25, 2009 - (Free Research) Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system.  (CASE STUDY) READ ABSTRACT |

Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc. July 10, 2009 - (Free Research) This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.  (WHITE PAPER) READ ABSTRACT |

Address the PCI Data Security Standard with IBM Tivoli Security Information and Event Manager by IBM September 18, 2009 - (Free Research) Read the white paper that shows how IBM Tivoli solutions help address the demands of broad-based commitments in terms of people, time and technology resources required to meet Payment Card Industry (PCI) Data Security Standard (DSS).  (WHITE PAPER) READ ABSTRACT |

Business Solutions: The Payment Card Industry Data Security Standard by CDW Corporation November 03, 2008 - (Free Research) This brief document provides a listing of the six primary objectives for companies to meet in order to comply with the Payment Card Industry Data Security Standard (PCI DSS).  (WHITE PAPER) READ ABSTRACT |

Escaping PCI purgatory by IBM February 01, 2009 - (Free Research) IBM offers comprehensive solutions designed to take businesses through the entire PCI compliance process and continue to meet new requirements, supporting the next level of security. Read the white paper ‘Escaping PCI Purgatory’ to learn more.  (WHITE PAPER) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 10, 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.  (WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

The Return on Investment of Payment Card Industry Data Security Standards Compliance by IBM June 2009 - (Free Research) Compliance with PCI DSS has become a global requirement for any business or entity that processes credit card transactions as payment for goods and services. This paper explores the ROI implications and opportunities of PCI.  (WHITE PAPER) READ ABSTRACT |

Beyond Payment Card Industry (PCI) Checklists: Securing Cardholder Data with Enhanced File Integrity Monitoring by Tripwire, Inc. March 2009 - (Free Research) This whitepaper examines two areas of technical controls required by the PCI DSS relevant to configuration and change, which help security practitioners prevent breaches and get out from the PCI DSS checklist false sense of security.  (WHITE PAPER) READ ABSTRACT |

Are Your Mobile Endpoints Secure? by Trend Micro, Inc. August 2009 - (Free Research) In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Challenges and Opportunities of the Payment Card Industry: A White Paper by the IT Compliance Institute by Tripwire, Inc. January 2007 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity and meet all internal security standards.  (WHITE PAPER) READ ABSTRACT |

The Art of Teleworking by Polycom, Inc. April 2009 - (Free Research) Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.  (WHITE PAPER) READ ABSTRACT |

Closing Wireless Loopholes for PCI Compliance and Security by AirMagnet, Inc. December 2009 - (Free Research) Merchants who process payment cards need dedicated wireless monitoring systems that offer full traffic analysis and comprehensive security solutions to identify wireless security loopholes, provide solutions, and document compliance for audits. Read this white paper to learn more about ensuring PCI compliance in your wireless network.  (WHITE PAPER) READ ABSTRACT |

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

bwin Success Story with Novell Sentinel® by Novell Inc. December 2009 - (Free Research) In this case study, learn how <i>bwin</i> used Novell Sentinel solution to improve security, reduce administrative effort and make it easier to demonstrate PCI DSS compliance.  (CASE STUDY) READ ABSTRACT |

Mobile Banking: A Bright Spot Within A Struggling Financial Services Industry by BlackBerry June 2009 - (Free Research) Watch this informative webinar to learn about the history of mobile banking, consumer and ecosystem trends driving mobile banking opportunity, moving banks from inquiry to revenue, and much more!  (WEBCAST) READ ABSTRACT |

Achieving PCI DSS Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat October 2009 - (Free Research) The PCI DSS standard was created to prevent credit card fraud by requiring the implementation of certain controls and processes by all entities involved in the processing of credit cards. This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific PCI DSS mandates.  (WHITE PAPER) READ ABSTRACT |

Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions by Global Knowledge September 2009 - (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.  (WHITE PAPER) READ ABSTRACT |

Business Value of Compensation Management in the Insurance Industry by CSSI January 2007 - (Free Research) Changes in the insurance industry have generated a real need for effective, automated commissions and incentive compensation management solutions. This CSSI white paper describes some of the dilemmas carriers, MGAs, producers and support staff face, and it presents the advantages of using an automated system.  (WHITE PAPER) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc. September 2009 - (Free Research) This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.  (WHITE PAPER) READ ABSTRACT |

The Evolving Branch Office by SonicWALL November 2009 - (Free Research) With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices.  (EGUIDE) READ ABSTRACT |

Low Rate Financing: Get Competitive Rates on Virtually Every IBM Brand by IBM October 2009 - (Free Research) With all these great products available at such incredible rates, it's easy to see why Low Rate Financing is the best way to get the IT solutions your organization needs. Read this brief paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.  (CASE STUDY) READ ABSTRACT |

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