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Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM December 05, 2011 - (Free Research) This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.  (EGUIDE) READ ABSTRACT |

Analytics: The Art and Science of Better Webcast by SAS Institute Inc. April 09, 2010 - (Free Research) This webcast takes a look at how organizations can consider analytics from two perspectives – the science of analytics and the art of how people apply this science in new and creative ways to make the world better.  (WEBCAST) READ ABSTRACT |

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

Get a Better Handle on Unspent Funds by SAP America, Inc. June 29, 2012 - (Free Research) This paper details SAP's range of public sector solutions, designed specifically to assist government agencies in proactively monitoring their current and future spending. Learn how to get a better handle on unspent funds such as unliquidated obligations (ULOs) by drilling into layers of data to create accurate reports and projections in real time.  (WHITE PAPER) READ ABSTRACT |

NCR 2010 Consumer Research Reveals that Patients Want Self-Service to Better Manage Healthcare Expenses by NCR Corporation September 27, 2010 - (Free Research) Patients seeking greater convenience when paying healthcare bills. New consumer research commissioned by NCR Corporation reveals that patients are increasingly seeking self-service convenience when managing the financial aspects of their healthcare experience. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Best practices for adopting a private cloud computing strategy by Intel August 01, 2011 - (Free Research) Cloud computing is, perhaps, the largest paradigm shift in organizational computing in recent history, offering an unprecedented level of flexibility and scalability.Take a look at this e-guide from the experts at SearchCloudComputing.com for a comprehensive overview of the private cloud infrastructure.  (EGUIDE) READ ABSTRACT |

IBM DB2: The Past, Present and Future: 30 Years of Superior Innovation by IBM October 31, 2012 - (Free Research) On June 7, 1983, IBM released DB2, marking the birth of relational database. This 30th anniversary book begins with a section celebrating the history of DB2 and continues with an in-depth look at business value, performance enhancements and cost-saving measures, and rich hints and tips.  (EBOOK) READ ABSTRACT |

451 Group Impact Report - Attivio Adds to its Search Story and Gets Sentimental by Attivio, Inc. March 24, 2010 - (Free Research) This report delves into the history of Attivio, which was founded in 2007 by a cadre of former FAST executives, and provides an in-depth look at their product, Active Intelligence Engine (AIE), and its new release.   (ANALYST REPORT) READ ABSTRACT |

The Impact of Business Analytics on Performance and Profitability by SAS Institute Inc. July 30, 2010 - (Free Research) Let it be stated plainly: Business analytics are the key to achieving these challenging objectives. Our world generated more data in 2009 than in the previous recorded history of mankind. A good deal of this data can be converted into useful information and competitive advantage – by applying the right analytics.  (WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc August 2008 - (Free Research) This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.  (WHITE PAPER) READ ABSTRACT |

Putting Content to Work - ECM UserNet 2011 by IBM May 2011 - (Free Research) ECM UserNet 2011 is the premier Enterprise Content Management event for generating better business decisions. Backed by 25 years of user group history, this event promises to be the biggest IBM ECM knowledge exchange yet and one you won't want to miss.  (EVENT) READ ABSTRACT |

Oracle Cloud Customer Service and Support: Great Experiences by Oracle Corporation UK Ltd December 2012 - (Free Research) View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services.  (VIDEOCAST)

Agile Tools: The Good, the Bad and the Ugly by TargetProcess, Inc. August 2008 - (Free Research) This article explains various approaches for agile project management and provide comparisons between the simplest tools (index cards and whiteboards), spreadsheets, traditional project management software and agile project management software.  (WHITE PAPER) READ ABSTRACT |

Managing batch jobs in Oracle application environments by UC4 Software, Inc August 2011 - (Free Research) In this e-book, readers can learn about the history of batch processing and the various batch technologies that exist today. Learn what batch processes are available in Oracle environments such as E-Business Suite and PeopleSoft, and find out when batch is appropriate for managing business processes, and when a more manual approach might be best.  (EBOOK)

File Shares to SharePoint: 8 Keys to a Succesful Migration by Quest Software, now a part of Dell August 2008 - (Free Research) With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today.  (WHITE PAPER) READ ABSTRACT |

ERP in Manufacturing 2012: The Evolving ERP Strategy by Epicor Software Corporation July 2012 - (Free Research) This 7th annual Aberdeen Group benchmark report explores trends of 2012 that have led to best-in-class approaches of manufacturers' ERP evolving strategies and performance results. Read more inside to learn how companies are tailoring ERP to their changing business needs, including adding functionality and mobility.  (WHITE PAPER) READ ABSTRACT |

Return on Investment (ROI) and Security Information and Event Management (SIEM): How RSA enVision Delivers an Industry Best ROI by RSA, The Security Division of EMC June 2009 - (Free Research) This White Paper examines the Return on Investment (ROI) that a quality Security Information & Event Management (SIEM) solution can deliver to an organization.  (WHITE PAPER) READ ABSTRACT |

EMC information infrastructure helps university deploy its largest IT initiative while reducing the IT management burden by VMware, Inc. November 2010 - (Free Research) University or Arizona (UA) required better enterprise planning and new business intelligence (BI) tools to make better information available to the administration for data-driven decisions and offer new agility in meeting student needs. Read this case study to learn how EMC information infrastructure helped deploy its largest IT initiative.  (CASE STUDY) READ ABSTRACT |

How to Justify and Improve Your Data Protection Plan by EMC Corporation June 2012 - (Free Research) This expert E-Guide explores how to leverage different combinations of technologies to better align data protection with application requirements. Read now to learn more.  (EGUIDE) READ ABSTRACT |

A Better RAID Strategy for High Capacity Drives in Mainframe Storage by Oracle Corporation December 2010 - (Free Research) This paper demonstrates that RAID 6 is less capable to prevent data loss with today's large capacity SATA and SAS HDDs. It will also share Oracle's designs to mitigate this risk. The integrity of customers' data is in jeopardy if these large capacity SATA/SAS HDDs are simply packaged into a RAID 6 group without additional mitigation.  (WHITE PAPER) READ ABSTRACT |

Interactive Demo: Rational everywhere by IBM March 2013 - (Free Research) This concise webcast describes a strategy that will help you effectively manage your outsourcing activities, greatly increasing the likelihood of project success. Tune in now to learn more.  (WEBCAST) READ ABSTRACT |

Sales Prospector Demo by Oracle Corporation October 2008 - (Free Research) View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.  (DEMO) READ ABSTRACT |

Improve the Patient Journey With Omni-Patient™ by Information Builders April 2013 - (Free Research) This informative paper examines the challenges healthcare organizations are currently facing when it comes to providing high-quality patient care. Discover the major barriers hindering their success in this area and discover a tool to help overcome these challenges.  (WHITE PAPER) READ ABSTRACT |

Where High Performance Computing Can Fit in Your Business by HP & Intel® May 2013 - (Free Research) Watch this exclusive webcast to gain key insights into how you can utilize high performance computing technologies to help your business gain a competitive advantage.  (WEBCAST) READ ABSTRACT |

Unlocking Profitability Potential in Turbulent Times and Beyond by IBM October 2011 - (Free Research) In April 2009, 171 senior executives responded to a CFO Research Services survey about how they use profitability analysis. This report explores the findings.  (WHITE PAPER) READ ABSTRACT |

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