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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys

February 21, 2013 - (Free Research)
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. 
(EGUIDE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

451 Group Impact Report - Attivio Adds to its Search Story and Gets Sentimental by Attivio, Inc.

March 24, 2010 - (Free Research)
This report delves into the history of Attivio, which was founded in 2007 by a cadre of former FAST executives, and provides an in-depth look at their product, Active Intelligence Engine (AIE), and its new release.  
(ANALYST REPORT) READ ABSTRACT |

Elementool Bug Tracking Keeps Software Fixes on Course by Elementool, Inc.

January 2008 - (Free Research)
Can you list all the issues your software team is working on? Can you sort them by severity, priority, features affected, and other criteria? Can you show the histories of all related actions? This article details how Elementool Bug Tracking can help. 
(ARTICLE) READ ABSTRACT |

Case History of Data Center Ground Fault Protection Optimization by Schneider Electric

January 2011 - (Free Research)
Read this case history of data center ground fault protection optimization to learn how to build the ideal ground fault protection system with easy to follow instructions and diagrams. Read on for more information on electrical power distribution and control. 
(WHITE PAPER) READ ABSTRACT |

Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM

December 2011 - (Free Research)
This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world. 
(EGUIDE) READ ABSTRACT |

Case Study: Rochford District Council Secures 25 Years' of History with Acronis by Acronis NEMEA

May 2011 - (Free Research)
Like many local governmental organisations, Rochford District Council depends heavily on the continual availability of its IT systems. Having a reliable disaster recovery strategy in place is an essential component of the Council’s IT strategy. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

Four Keys to Successfully Managing a Multigenerational Workforce by SAP America, Inc.

January 2014 - (Free Research)
Today's workplace is unlike that in any other period of history in that it's not unusual to see up to four generations working together. Learn how your organization can bridge that age gap. 
(WHITE PAPER)

DLL Side-loading: A Thorn in the Side of the Anti-Virus Industry by FireEye

May 2014 - (Free Research)
This informative whitepaper explores the history of DLL side-loading and its role in the malware arena – affecting your enterprise security. 
(WHITE PAPER) READ ABSTRACT |

CIOs: Transform Tomorrow's Business With Flash Storage by Dell, Inc.

April 2014 - (Free Research)
Smart CIOs today are using flash storage technology to transform their businesses – but why? Find out in this fascinating white paper, which provides a brief history of flash and details recent advances in software that make flash easier to manage and protect. 
(WHITE PAPER) READ ABSTRACT |

PCI Council issues mobile application rules for software developers by SearchSecurity.com

April 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments. 
(EGUIDE) READ ABSTRACT |

To Pump up Data Volume, Connect Customer Channels by SearchCRM

December 2013 - (Free Research)
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands. 
(EGUIDE) READ ABSTRACT |

Optimize Virtualization Deployments with Dell EqualLogic Virtualized Storage and VMware vSphere 5 by Dell, Inc. and Intel®

October 2011 - (Free Research)
VMware offers market leading solutions that help businesses address their virtualization needs. Dell and VMware have a long history of collaboration. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

ESG Market Report: The EVAS Market - The Evolution of NAC by ForeScout Technologies, Inc.

July 2013 - (Free Research)
For many businesses, network access control is essential for their network security since the days of Ethernet and IP. This guide outlines the history of network access control and how you can implement more effective policies to secure your network. 
(WHITE PAPER) READ ABSTRACT |

It's Just Ops -- DevOps for Windows and Linux by OpenMake Software

May 2014 - (Free Research)
This informative white paper provides an overview of DevOps history and delves in to how operational procedures need to change for Windows and Linux developers to achieve DevOps success. Learn how to get started by assessing your current production process according to five core factors. 
(WHITE PAPER) READ ABSTRACT |

Personal Telepresence: The Next Generation of Video Communication by Vidyo, Inc.

November 2009 - (Free Research)
This whitepaper presents a brief history of the evolution of video conferencing and introduces a new solution for video conferencing that provides high quality visual communication with low latency, point and click simplicity on portable personal devices, and low cost access that requires only a general purpose IP network. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Best practices for adopting a private cloud computing strategy by Intel

August 2011 - (Free Research)
Cloud computing is, perhaps, the largest paradigm shift in organizational computing in recent history, offering an unprecedented level of flexibility and scalability.Take a look at this e-guide from the experts at SearchCloudComputing.com for a comprehensive overview of the private cloud infrastructure. 
(EGUIDE) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM

November 2011 - (Free Research)
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value. 
(VIDEO) READ ABSTRACT |

Putting Content to Work - ECM UserNet 2011 by IBM

May 2011 - (Free Research)
ECM UserNet 2011 is the premier Enterprise Content Management event for generating better business decisions. Backed by 25 years of user group history, this event promises to be the biggest IBM ECM knowledge exchange yet and one you won't want to miss. 
(EVENT) READ ABSTRACT |

Tube Lines Takes Stock of Its Assets with IBM Maximo Asset Management by IBM

December 2010 - (Free Research)
Integrating asset maintenance activity and equipment history in IBM Maximo with financial and planning systems is helping Tube Lines meet its financial targets, plan for long-range capital investments and improve the rail infrastructure. Read this case study now to learn more. 
(CASE STUDY) READ ABSTRACT |

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