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Impact Brief: Enabling Cost-Cutting Initiatives with Governance, Risk and Compliance Management Technology by RSA, The Security Division of EMC August 31, 2010 - (Free Research) Faced with some of the greatest challenges in history, companies are focusing on cutting costs and more stringent fiscal management. Regardless of industry, organizations are reassessing investment budgets, reducing staff and implementing other measures to reduce operational expenses across all business disciplines.  (WHITE PAPER) READ ABSTRACT |

Tip Guide: Case History: How DCM helped one global company improve customer service everywhere by IBM December 05, 2011 - (Free Research) This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.  (EGUIDE) READ ABSTRACT |

Performance Management and Business Intelligence: A Power Combination by BeyeNETWORK August 16, 2010 - (Free Research) Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits.  (ANALYST REPORT) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com March 06, 2013 - (Free Research) This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.  (ESSENTIAL GUIDE) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com March 05, 2013 - (Free Research) This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.  (ESSENTIAL GUIDE) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM November 15, 2011 - (Free Research) This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value.  (VIDEO) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc August 2008 - (Free Research) This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program.  (WHITE PAPER) READ ABSTRACT |

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

File Shares to SharePoint: 8 Keys to a Succesful Migration by Quest Software, now a part of Dell August 2008 - (Free Research) With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today.  (WHITE PAPER) READ ABSTRACT |

ERP in Manufacturing 2012: The Evolving ERP Strategy by Epicor Software Corporation July 2012 - (Free Research) This 7th annual Aberdeen Group benchmark report explores trends of 2012 that have led to best-in-class approaches of manufacturers' ERP evolving strategies and performance results. Read more inside to learn how companies are tailoring ERP to their changing business needs, including adding functionality and mobility.  (WHITE PAPER) READ ABSTRACT |

Data Protection: Solutions for Privacy, Disclosure and Encryption by Trend Micro, Inc. July 2010 - (Free Research) Trend Micro data protection solutions address privacy, breach disclosure, and encryption requirements with Email Encryption and Data Loss Prevention solutions. These solutions address common IT compliance challenges with accuracy, usability, and cost-effectiveness. Read this white paper for more details.  (WHITE PAPER) READ ABSTRACT |

Lean IT: The Time for Transformation is Now by CA Technologies. August 2009 - (Free Research) Many institutions are investigating opportunities to create more value for customers by eliminating or reducing non-value-adding activities. Lean processing, long a staple in manufacturing, provides this opportunity for increasing efficiency within financial services.  (ANALYST REPORT) READ ABSTRACT |

Navigating the Next Five Years of Customer Service by Oracle Corporation UK Ltd June 2012 - (Free Research) Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.  (WEBCAST)

Unlocking Profitability Potential in Turbulent Times and Beyond by IBM October 2011 - (Free Research) In April 2009, 171 senior executives responded to a CFO Research Services survey about how they use profitability analysis. This report explores the findings.  (WHITE PAPER) READ ABSTRACT |

Case Study: San Diego Gastroenterology Medical Associates by ESET August 2010 - (Free Research) Read this case to learn about one company's battle with virus protection and what they did to overcome it.  (CASE STUDY) READ ABSTRACT |

Workday and Ancestry.com Moving to the Cloud to Power Global Expansion by Workday November 2012 - (Free Research) Read this white paper to learn about the human capital management (HCM) and payroll cloud platforms Ancestry.com deployed to accommodate their new global business needs. Discover the benefits that these strategies provided inside.  (WHITE PAPER) READ ABSTRACT |

Data Breach Case Study: Heartland Payment Systems by Sourcefire January 2009 - (Free Research) Read this case study to learn how Sourcefire's solutions can help top credit and debit card processors, as well as companies completing far fewer online transactions, in protecting sensitive customer data from cybercriminals.  (CASE STUDY) READ ABSTRACT |

Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation March 2011 - (Free Research) Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.  (WHITE PAPER) READ ABSTRACT |

CW+: Special Report on CA Technologies by ComputerWeekly.com January 2011 - (Free Research) CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.  (WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Essential Guide to Threat Management by SearchSecurity.com March 2011 - (Free Research) Our Expert Essential Guide to Threat Management explores the best ways to defend against modern threats and targeted attacks. Malicious insiders have placed a bull’s eye on your organization’s back, waiting to strike at just the right time.  (EGUIDE) READ ABSTRACT |

Turning Customer Data into Analytical Marketing Fuel: How to Use Analytically Driven Customer Insight for Extraordinary Competitive Advantage by SAS Institute Inc. November 2010 - (Free Research) Businesses that fail to strategically leverage analytically driven customer insight will gradually become obsolete over time. This paper takes a closer look at why – and explains what you can do to evolve your marketing organization’s ability to turn data into customer insight, and insight into competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Cisco Business Intelligence Appliance for SAP by Cisco Systems, Inc. November 2011 - (Free Research) Read this paper to discover powerful, self-service business intelligence (BI) that helps you locate, evaluate, and use your crucial business information while minimizing the operational cost.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop by ComputerWeekly.com March 2012 - (Free Research) This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine.  (EZINE)

CW Special Report on Microsoft by ComputerWeekly.com January 2013 - (Free Research) This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.  (IT BRIEFING) READ ABSTRACT |

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