History Based On-Line White Papers, History Based On-Line Software, History Based On-Line Research, Hardware and Services

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Moving from Paper to Electronic Health Records: Optimizing the Transition by Iron Mountain

December 31, 2011 - (Free Research)

This white paper presents transformational approaches and strategies for moving clinical documentation processes to EHRs, as well as an overview of types and stages in the journey to electronic records as well as considerations for provider organizations.

(WHITE PAPER)

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CW Special Report on Microsoft by ComputerWeekly.com

November 24, 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Consolidated Security Management by IBM

February 01, 2012 - (Free Research)

With a strong background of being an extremely secure platform for virtualized environments and workloads, mainframes can be a viable alternative to the massively scaled-out environments often deployed in the cloud. In this paper, explore a mainframe cloud approach that delivers a solid, secure foundation on which to build a cloud environment.

(WHITE PAPER)

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Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 13, 2009 - (Free Research)

Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.

(WHITE PAPER)

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Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge

June 20, 2011 - (Free Research)

While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape.

(WHITE PAPER)

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A Better RAID Strategy for High Capacity Drives in Mainframe Storage by Oracle Corporation

December 21, 2010 - (Free Research)

This paper demonstrates that RAID 6 is less capable to prevent data loss with today's large capacity SATA and SAS HDDs. It will also share Oracle's designs to mitigate this risk. The integrity of customers' data is in jeopardy if these large capacity SATA/SAS HDDs are simply packaged into a RAID 6 group without additional mitigation.

(WHITE PAPER)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.

(WHITE PAPER)

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A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

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Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Case Study: Leading History Museum Cuts Server and Storage Management Times By Around 50% With Virtualization by Dell, Inc. and Intel

August 01, 2011 - (Free Research)

This case study follows one organization's approach to addressing their space, power, and cooling constraints. Explore the virtualization architecture they decided on and the key hardware, software, and service components that comprise it.

(CASE STUDY)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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Thetrainline.com: Datacentre Transformation by ComputerWeekly.com

May 29, 2012 - (Free Research)

Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.

(PRESENTATION)

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The single most important document: Moving annual reporting into the 21st century by IBM

June 01, 2011 - (Free Research)

Despite being so important, the process to create the annual report, the 10-K and the 10-Q is still stuck in the Middle Ages. This paper explores the history of annual reporting, the process of manually creating the annual report, and how to bring this process into the 21st century.

(WHITE PAPER)

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Optimize Virtualization Deployments with Dell EqualLogic Virtualized Storage and VMware vShpere 5 by Dell and VMware

October 14, 2011 - (Free Research)

VMware offers market leading solutions that help businesses address their virtualization needs. Dell and VMware have a long history of collaboration. Read this white paper to learn more.

(WHITE PAPER)

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NetApp Syncsort Integrated Backup: Rapid Message Recovery for Microsoft Exchange by NetApp

January 05, 2012 - (Free Research)

NetApp Syncsort Integrated Backup with Exchange Mailbox Recovery is a superior Exchange protection solution because it is fast, simple, and secure, saves time, money and resources, and offers powerful restore capabilities with message-level granularity. Read this brief white paper to learn more.

(WHITE PAPER)

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IDC Whitepaper: Red Hat Virtualization by Red Hat

December 31, 2011 - (Free Research)

Gary Chen, IDC Research Manager for Enterprise Virtualization Software, outlines virtualization interoperability challenges and key market trends shaping its future. Learn about Red Hat's role in the development of enterprise virtualization technology, new features found in RHEV 3.0, and the next wave in enterprise virtualization―the cloud.

(WHITE PAPER)

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