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What You Should Know About HIPPA and The Omnibus Final Rule by Iron Mountain

December 31, 2013 - (Free Research)
This resource explains the latest changes in HIPAA with the Omnibus Final Rule, and offers industry-leading advice on how to ensure compliance. 
(WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc.

July 2008 - (Free Research)
Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. 
(WHITE PAPER) READ ABSTRACT |

PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.

August 2009 - (Free Research)
What do SOX, GLBA, and HIPPA all have in common? These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements. 
(PODCAST) READ ABSTRACT |

How to Effectively Secure Electronic Health Records by HP and Intel

February 2012 - (Free Research)
In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection! 
(WHITE PAPER) READ ABSTRACT |

Role Based Access Control and Entitlement Management by FoxT

September 2009 - (Free Research)
The new Role-Based Access Control utilities enforce entitlements down to the data and device level. The ability to effectively provision and audit these fine-grained controls across diverse technology domains is still a challenge. Read this transcript for practical guidance on how to implement a unified policy management infrastructure for RBAC. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

ProStor InfiniVault SEC 17a-4(f) Compliance Assessment by ProStor Systems

December 2007 - (Free Research)
Download this white paper to learn how ProStor's InfiniVault data archiving system complies with an array of government requirements, which regulate the storage, retrieval and management of electronic records. 
(ARTICLE) READ ABSTRACT |

Protecting Vital Business Interests with a Simplified Storage Solution by Dell | EMC

August 2008 - (Free Research)
Effective storage systems have become a critical element of enterprise operations. This paper explains how Dell Services enables organizations to maximize business continuity and mitigate the risk of disaster or litigation. 
(WHITE PAPER) READ ABSTRACT |

Workforce Management Patient Care & Enhanced Financial Performance by Infor

March 2008 - (Free Research)
Learn how comprehensive workforce management processes can transform common challenges of healthcare enterprise into opportunities. Discover how to improve the quality of patient care, meet regulatory compliances and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

5 Key Considerations for Long Term Data Retention by Quantum Corporation

October 2008 - (Free Research)
Managing backup and recovery in today's environment is a multi-dimensional challenge with both near and long term business requirements. This paper explains 5 topics to think about as you design your long-term data retention plans. 
(WHITE PAPER) READ ABSTRACT |

5 Key Considerations for Long Term Data Retention by Quantum Corporation

October 2008 - (Free Research)
Managing backup and recovery in today's environment is a multi-dimensional challenge with both near and long term business requirements. This paper explains 5 topics to think about as you design your long-term data retention plans. 
(WHITE PAPER) READ ABSTRACT |

Bruce Silver & Associates: A Practical Approach to Enterprise Records Management by EMC Corporation

August 2008 - (Free Research)
Enterprise records management (ERM) is an important initiative for many organizations today. Learn about the diversity of records management requirements at the enterprise level and why other solutions fail to meet these requirements. 
(WHITE PAPER) READ ABSTRACT |

Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks by EMC Corporation

August 2008 - (Free Research)
Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues. 
(WHITE PAPER) READ ABSTRACT |

Customer Success Story Video: Rackspace by Brocade

February 2014 - (Free Research)
This video shows how Rackspace leveraged Brocade Gen 5 Fibre channel to increase their SAN capacity and deliver consistent performance to customers despite increased demands. 
(VIDEO) READ ABSTRACT |

The Journey to Smarter Commerce: Your customer in context by IBM

April 2013 - (Free Research)
Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Big data and analytics for a holistic customer journey by IBM

August 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

The Inner Circle Guide To Multichannel Customer Contact by Oracle Corporation

April 2014 - (Free Research)
This report looks at customers' and businesses' attitudes toward usage of multichannel interactions. Inside, learn how to and identify the issues and potential pitfalls that businesses face when trying to improve customer communications across channels. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

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