Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com October 22, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com October 21, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

Get Certified - Avaya Communication Manager by Global Knowledge May 08, 2013 - (Free Research) The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.  (WHITE PAPER) READ ABSTRACT |

Strategic Brief – HIPAA by Alliance Storage Technologies November 23, 2010 - (Free Research) The Health Insurance Portability and Accountability Act of 1996 (HIPAA) enacted reform and standardization in the healthcare industry to protect patient confidentiality. Continue reading to learn more about the goals of HIPAA.  (WHITE PAPER) READ ABSTRACT |

Disaster recovery planning for HIPAA compliance by HP & Intel® September 19, 2011 - (Free Research) The HIPAA Security Rule requires all HIPAA covered entities to create a plan for first protecting and then restoring confidential patient data in the event of a disaster. Unfortunately, HIPAA does not say much about what should go into such a disaster recovery plan. Inside this e-guide, find tips for a compliant disaster recovery plan.  (EGUIDE) READ ABSTRACT |

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc. August 24, 2009 - (Free Research) SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements.  (WEBCAST) READ ABSTRACT |

Protecting and Securing Privacy Data and Sensitive Information in Today’s Healthcare Organization by McAfee, Inc. March 08, 2010 - (Free Research) This document takes a look at several aspects of data protection and HIPAA compliance and explains how a Data Loss Prevention (DLP) solution can help IT professionals discover sensitive data at rest, monitor traffic in real time, and capture events for after-the-fact investigations.  (WHITE PAPER) READ ABSTRACT |

How to select a KVM over IP system to assist with HIPAA compliance by Avocent February 12, 2008 - (Free Research) Effective security for health care information requires a multi-layered approach. Physical, logical and operational security are essential ingredients for successful compliance with HIPAA.  (WHITE PAPER) READ ABSTRACT |

Open Group technical document: IT Specialist Certification Accreditation Policy by ComputerWeekly.com October 22, 2010 - (Free Research) A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.  (WHITE PAPER) READ ABSTRACT |

Beyond risk management: Storage considerations for HIPAA compliance by SearchHealthIT.com August 20, 2012 - (Free Research) This E-Zine from SearchHealthIT.com explores some of the most important considerations for storage, data backup, and emergency plans that are sure to keep your hospital not only HIPAA compliant, but safe from electronic data loss.  (EZINE) READ ABSTRACT |

Addressing the Challenges of the HIPAA Security Rule by Dell KACE July 31, 2012 - (Free Research) This resource outlines exactly what the HIPAA Security Rule is, why it's important, the risks, vulnerabilities and pain points for its compliance, and the technologies available to help you satisfy its requirements.  (WHITE PAPER) READ ABSTRACT |

The Value of an Integrated System for the Oil and Gas Industry by IFS June 11, 2013 - (Free Research) Organizations in the oil and gas industry tend to rely on a lot of specialist business applications, but a lack of integration can cause headaches for IT. This five-minute webcast explains how the right enterprise resource planning (ERP) approach can bridge the gap between specialist functionality and total integration.  (VIDEO) READ ABSTRACT |

Strategies for Writing a HIPAA-friendly BYOD Policy by HP & Intel® March 05, 2013 - (Free Research) This e-guide from SearchHealthIT.com provides expert advice for modeling a HIPAA-friendly BYOD policy. Read now for expert tips and advice on how you can manage consumer devices in your hospital.  (EGUIDE) READ ABSTRACT |

Achieving HIPAA Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat and JBoss October 05, 2009 - (Free Research) This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific HIPAA mandates, while at the same time increasing their overall efficiency and agility.  (WHITE PAPER) READ ABSTRACT |

The HIPAA Primer - What You Should Know About The New Regulations by Iron Mountain March 09, 2012 - (Free Research) This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information.  (WHITE PAPER) READ ABSTRACT |

HIPAA-Compliant Services for Health Information Challenges through Cloud Storage by Iron Mountain March 08, 2012 - (Free Research) This resource demonstrates how Iron Mountain's cloud storage solutions help health care facilities meet backup and disaster recovery challenges while maintaining HIPAA compliance.  (WHITE PAPER) READ ABSTRACT |

HIPAA Best Practices Checklist by Iron Mountain March 08, 2012 - (Free Research) This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public.  (WHITE PAPER) READ ABSTRACT |

HIPAA Primer Best Practices by Iron Mountain September 14, 2011 - (Free Research) Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition.  (WHITE PAPER) READ ABSTRACT |

Reduce the Cost to Achieving HIPAA Security Compliance with Lumension® Solutions by Lumension October 19, 2009 - (Free Research) Healthcare organizations face a host of HIPAA Security Rule compliance challenges with the move to put patient medical records online. Lumension helps organizations address these compliance challenges by providing the proactive IT risk management and the required audit readiness to meet many aspects of the HIPAA Security Rule.  (WHITE PAPER) READ ABSTRACT |

Meeting HIPAA Disaster Recovery Requirements by HP and Intel February 10, 2012 - (Free Research) Failure to have a disaster recovery plan (DRP) in place, could result in catastrophe for your health care organization.This E-Guide explores best practices and expert tips for implementing a DRP, ensuring HIPAA compliance and peace of mind.  (EGUIDE) READ ABSTRACT |

Tips for Creating a HIPAA-Friendly BYOD Policy by HP & Intel® December 26, 2012 - (Free Research) This e-guide from SearchHealthIT.com provides expert advice for modeling a HIPAA-friendly BYOD policy. Read now for expert tips and advice on how you can manage consumer devices in your hospital.  (EGUIDE) READ ABSTRACT |

E-Book: New Rules for HIPAA by SearchSecurity.com & SearchCompliance.com May 17, 2010 - (Free Research) Organizations that had to comply with HIPAA were frustrated by the lack of enforcement and specifics. The HITECH Act is changing all of that. Read this e-book to learn how the HIPAA is getting new teeth, new ways the FTC is getting involved, and more.  (EBOOK) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

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