Properly addressing HIPAA is about more than mere data security. This virtual seminar will examine the other key components of HIPAA compliance within an organization, including disaster recovery, network security and hardware encryption. 

In this paper, discover best practices for implementing an access governance framework and the specific access controls requirements for HIPAA/HITECH. 

This resource demonstrates how Iron Mountain's cloud storage solutions help health care facilities meet backup and disaster recovery challenges while maintaining HIPAA compliance. 

Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This paper discusses using predictive analytics to improve customer satisfaction. 

Effectively addressing the new HIPAA privacy and security rules introduced in the HITECH Act requires an assessment of your organization’s biggest vulnerabilities as well as the deployment of the right technology to reduce the risk of data loss. Inside this expert resource, gain insight on current healthcare security topics. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.