Hipaa Contact Advantages White Papers, Hipaa Contact Advantages Software, Hipaa Contact Advantages Research, Hardware and Services

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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The Intersection of HIPAA and Health IT Virtual Seminar by SearchHealthIT.com and SearchSecurity.com

May 03, 2012 - (Free Research)

Properly addressing HIPAA is about more than mere data security. This virtual seminar will examine the other key components of HIPAA compliance within an organization, including disaster recovery, network security and hardware encryption.

(VIRTUAL SEMINAR)

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Sprint Complete Collaboration: Hosted, Fully Managed UC Solution by Sprint

May 18, 2012 - (Free Research)

This video describes how to deliver unified communications (UC) quickly, easily, and to virtually any users in any location with a comprehensive, hosted, fully managed UC solution.

(VIDEOCAST)

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Nine Ways Imprivata Can Help with HIPAA Compliance by Imprivata

June 01, 2012 - (Free Research)

This resource showcases nine ways to help ensure HIPAA compliance and prepare for the inevitability of an audit. Moreover, learn key ways to stay compliant even as you manage disparate systems.

(WHITE PAPER)

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Creating a HIPAA compliant backup in the cloud by CommVault Systems, Inc.

May 21, 2012 - (Free Research)

This E-Guide from SearchHealthIT.com examines why cloud backup and disaster recovery is becoming an increasingly more viable option for health care facilities looking to meet HIPAA requirements while safeguarding critical data off-site.

(EGUIDE)

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The HIPAA Primer - What You Should Know About The New Regulations by Iron Mountain

March 09, 2012 - (Free Research)

This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information.

(WHITE PAPER)

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HIPAA-Compliant Services for Health Information Challenges through Cloud Storage by Iron Mountain

March 08, 2012 - (Free Research)

This resource demonstrates how Iron Mountain's cloud storage solutions help health care facilities meet backup and disaster recovery challenges while maintaining HIPAA compliance.

(WHITE PAPER)

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HIPAA Best Practices Checklist by Iron Mountain

March 08, 2012 - (Free Research)

This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public.

(WHITE PAPER)

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HIPAA Primer Best Practices by Iron Mountain

September 14, 2011 - (Free Research)

Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition.

(WHITE PAPER)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa

December 28, 2011 - (Free Research)

In this paper, discover best practices for implementing an access governance framework and the specific access controls requirements for HIPAA/HITECH.

(WHITE PAPER)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Essential Guide to HIPAA Compliance and Data Protection Strategies by SearchHealthIT.com and SearchSecurity.com

August 17, 2011 - (Free Research)

Effectively addressing the new HIPAA privacy and security rules introduced in the HITECH Act requires an assessment of your organization’s biggest vulnerabilities as well as the deployment of the right technology to reduce the risk of data loss. Inside this expert resource, gain insight on current healthcare security topics.

(EZINE)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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The HIPAA -compliant approach to EMR transition by Iron Mountain

February 22, 2012 - (Free Research)

This white paper showcases a document conversion service that will simplify the digital conversion of paper files, and ensure your health care organization remains in step with compliance regulations.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 01, 2011 - (Free Research)

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

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