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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

Key Trends in B2B Ecommerce by Elastic Path November 17, 2009 - (Free Research) Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.  (WEBCAST)

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Managing Performance Through the Web Application Delivery Chain - IDC by Gomez October 2009 - (Free Research) In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications.  (WHITE PAPER) READ ABSTRACT |

Symantec Report on Rogue Security Software: July 08 – June 09 by Symantec Corporation October 2009 - (Free Research) The Symantec Report on Rogue Security Software is an in-depth analysis of rogue security software programs. Read this report to learn the specifics about security software scams.  (WHITE PAPER) READ ABSTRACT |

Increasing Your System Center ROI by Silect Software December 2009 - (Free Research) Silect Software understands the complexity faced when deploying or maintaining a corporate-wide management platform. Read this whitepaper to learn how to increase your system ROI with the management solutions from Silect Software.  (WHITE PAPER) READ ABSTRACT |

PODCAST: Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 2009 - (Free Research) This podcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PODCAST) READ ABSTRACT |

SharePoint Conference 2009: Steve Ballmer Keynote Address by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) This video covers highlights from the Microsoft SharePoint Conference in 2009, including Microsoft CEO Steve Ballmer's keynote address.  (VIDEO) READ ABSTRACT |

Virtual Data Center E-Zine - Volume 17: The Next Generation of Virtual Servers by SearchDataCenter December 2009 - (Free Research) Virtualization is driving the choices that data center managers are making when it comes to hardware, software and systems management. Drill down into TechTarget's survey results to learn more about the latest data center trends. Also in this month's issue, find out how to automate IT processes to streamline your workflows.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Gartner Research Report: Magic Quadrant for Application Delivery Controllers, 2009 by F5 Networks September 2009 - (Free Research) The market for products to improve the delivery of application software over networks remains dynamic and innovative. Vendors focused on solving enterprises' most-pressing application problems have become the top players.  (ANALYST REPORT) READ ABSTRACT |

Achieving Peak User Experiences: Performance Testing in an Agile Web 2.0 World by Gomez August 2009 - (Free Research) Check out this webinar to learn more about best practices for identifying and solving performance problems across the entire web application delivery chain.  (WEBCAST) READ ABSTRACT |

Five IT Trends that Reduce Cost AND Improve Web Performance by Gomez August 2009 - (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.  (WEBCAST) READ ABSTRACT |

Differentiating Hardware- and Software-based Data De-duplication by Symantec Corporation February 2008 - (Free Research) Data de-duplication eliminates redundant data, saving valuable storage space, also it may be deployed via hardware- or software-based approaches-each having advantages and trade-offs.  (WHITE PAPER) READ ABSTRACT |

A Candid Examination of Data Deduplication by Symantec Corporation August 2009 - (Free Research) Read this white paper for an in-depth discussion of what data deduplication is, how it works, what problems it solves, and what options are available.  (WHITE PAPER) READ ABSTRACT |

Mitigating the Risks Facing Microsoft .NET Applications: Protecting Your Applications from Tampering, Misuse and Theft by V.i. Labs December 2009 - (Free Research) Software vendors and enterprise organizations are increasingly using Common Language Infrastructure platforms like Microsoft .NET. However, using managed frameworks rarely includes an assessment of risks such as reverse engineering and algorithm exposure. Read this paper to learn about some approaches used to protect .NET applications.  (WHITE PAPER) READ ABSTRACT |

7 Essential Tips to Ensure Success with Requirements Management by Jama Software December 2009 - (Free Research) A company’s overall success largely relies on the software team’s success. Organizations that embrace this concept experience less frustration, fewer errors, and faster planning and development cycles. Read this guide to learn about seven essential tips to help you be more successful with requirements management and software development.  (WHITE PAPER) READ ABSTRACT |

Crystal Reports Server 2008 - Free 60 Day Trial! by SAP BusinessObjects November 2009 - (Free Research) Delivering information to 1000's of end users that is useful, timely and accurate for critical decision making. Ensuring easy access to this information over the web, securely, while saving time on the management of your reports.  (TRIAL SOFTWARE)

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