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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.  (WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Guidance for Best Practices in Information Security and IT Audit by Symantec Corporation September 2009 - (Free Research) This report covers benchmarked practices within information security and IT audit functions across more than 3,000 organizations that are directly related to better operational and financial outcomes, for managing the integrity of information, compliance with regulatory audit, and business risks related to IT users.  (WHITE PAPER) READ ABSTRACT |

5 Ways VMware vSphere Improves Backup and Recovery by Veeam Software November 2009 - (Free Research) VMware's latest enterprise-level hypervisor product suite, vSphere, includes many new features and technological enhancements over its predecessor, VMware Infrastructure 3 (VI3). This white paper focuses on how VMware improved various storage technologies, how they relate to data backup and recovery, and more.  (WHITE PAPER) READ ABSTRACT |

Serious About High Availability? Eliminate Storage-related Downtime, Not Just Hardware Failures by DataCore Software Corporation November 2009 - (Free Research) The economic downturn is no time to compromise on data availability, especially when storage virtualization software has made it possible to eliminate costly, storage-related downtime without paying a premium.  (ANALYST BRIEF) READ ABSTRACT |

Getting Started with Demand-Driven Manufacturing by TAKE Supply Chain August 2009 - (Free Research) In this podcast, manufacturing industry analyst, Roddy Martin, explains strategies and best practices for demand-driven manufacturing.  (PODCAST) READ ABSTRACT |

The IBM Rational Jazz Cultural Revolution by Ovum analyst Laurent Lacha by IBM February 2009 - (Free Research) The Jazz application lifecycle management (ALM) platform is project, team and process centric. It redefines not just the way developers relate to one another, but also the way enterprises relate to their software development teams.  (WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation December 2008 - (Free Research) In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.  (DATA SHEET) READ ABSTRACT |

Bitpipe Research Guide: Storage by Bitpipe November 2006 - (Free Research) Storage challenges for IT professionals are particularly complex in today's environment of rapid obsolescence of storage hardware and digital media.  (RESOURCE CENTER)

Minimizing Security-Related Total Cost of Ownership by Lumension February 2009 - (Free Research) This guide explains how security implementations in four major areas can reduce IT TCO dramatically, effectively paying for direct costs of these technologies by reducing the overall bottom line.  (WHITE PAPER) READ ABSTRACT |

The Importance of Network Time Synchronization by Symmetricom October 2009 - (Free Research) This paper explains why accurate network time -- and therefore precise network time synchronization -- is critically important for network management. Read on to learn more about the importance of network time synchronization.  (WHITE PAPER) READ ABSTRACT |

Foundation of Green IT by CDI Information Technology Services October 2009 - (Free Research) This book addresses the key topics related to “green” technology trends and gives you a plan in many key areas to embark on savings for your company.  (EBOOK) READ ABSTRACT |

Information Governance Perspectives from RSD: E-mail Archiving by RSD August 2009 - (Free Research) With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Getting Mobile - Whose Smartphone is it anyway? by BlackBerry August 2007 - (Free Research) This webcast analyzes the pros and cons of corporate versus personal ownership of smartphones as they relate to security, compliance and cost.  (WEBCAST) READ ABSTRACT |

Troubleshooting the Blackberry Enterprise Solution by BlackBerry January 2009 - (Free Research) This webcast explains about five common troubleshooting areas, that is Enterprise Activation Issues, Mail delivery and latency Issues, Mobile Browsing Issues, PIM Synchronization Issues and Wireless Application Push Issues.  (WEBCAST) READ ABSTRACT |

Troubleshooting Enterprise Activation Issues by BlackBerry January 2009 - (Free Research) This webcast will cover the following topics: Enterprise activation overview, Prerequisites for enterprise activation, Troubleshooting stage 1 issues: activation, Troubleshooting stage 2 issues: verifying encryption etc.  (WEBCAST) READ ABSTRACT |

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