This paper will discuss common solutions to environmental problems—before they occur. Relating personal experiences from his long history in IT, author Greg Shields offers a look at network integrations from SNMP to WMI to configuration control and reveals the necessity for a complete solution. 

WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial! 

This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times. 

This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate. 

Service providers are striving to deliver online video with efficiency and quality while still seeking ways to control both OpEx and CapEx and creating new revenue opportunities. Read this paper to learn about the efficient delivery of video and Web content services at lower cost and with a high quality end user experience. 

This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits. 

Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more. 

Network providers must re-examine how they can speed up innovation and time to market by working with trusted partners and developer communities. However, energizing such an ecosystem takes careful planning. This podcast examines application developers' needs and how network providers can improve their relationships with developers. 

As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. 

India's telecom giant uses a managed services solution from Alcatel-Lucent to achieve predictable operating costs, improve competitiveness, and refocus on exceptional customer satisfaction. Read on to learn more about the benefits of managed network services. 

In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers. 

While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking. 

Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.