Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 

Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. 

As a leading project and portfolio management solution on the IBM Lotus Notes platform, Genius Project for Domino allows your organization to consolidate all of your project information delivering a 360 degree view of your resources, budgets, earnings, and strategic alignment of all of your projects. 

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 

Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. 

Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management. 

This essential e-zine offers expert insights from industry guru Brian Madden on the ins and outs of desktop virtualization from the basics to the many complexities.  Madden covers key topics such as app virtualization, the differences between “TCO” and “ROI”, desktop virtualization's effect on the network and much more. 

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects. 

When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services. 

Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly. 

Putting to rest many of the claims that tape has passed its prime, this Clipper Note from The Clipper Group confirms that tape can be an important cost-saving storage technology for long-term archiving of big files in a tiered storage architecture.  

This series examines some of the implications of virtualization for small and medium-sized businesses. In this note, we examine opportunities to leverage virtualization to automate service level management.