Helpdesk Layer White Papers, Helpdesk Layer Software, Helpdesk Layer Research, Hardware and Services

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 24, 2012 - (Free Research)

Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

(WHITE PAPER)

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The Hidden Costs of Using Free Tools for Helpdesk Support by LogMeIn, Inc.

February 09, 2012 - (Free Research)

Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.

(WHITE PAPER)

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Re-birth of the IT Budget? by ComputerWeekly.com

June 24, 2010 - (Free Research)

Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment.

(WHITE PAPER)

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Re-birth of the IT Budget? by ComputerWeekly.com

June 24, 2010 - (Free Research)

Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.

(WHITE PAPER)

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Top 5 Reasons to Replace your Remote Support Tool by LogMeIn, Inc.

January 20, 2012 - (Free Research)

Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it.

(WHITE PAPER)

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SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research)

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.

(WHITE PAPER)

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Automating User Provisioning: A User’s Perspective by Oracle Corporation

April 2011 - (Free Research)

Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.

(WEBCAST)

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Securing Layer 2 by Global Knowledge

February 2010 - (Free Research)

For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.

(WHITE PAPER)

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CCNA-Level Troubleshooting by Global Knowledge

November 2010 - (Free Research)

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

(WHITE PAPER)

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Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc.

February 2012 - (Free Research)

Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.

(WHITE PAPER)

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Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

(WHITE PAPER)

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Data Abstraction Best Practices by Composite Software

March 2011 - (Free Research)

Data abstraction overcomes data structure incompatibility by transforming data from its native structure and syntax into reusable views and data services. But some data abstraction approaches work better than others. Composite data virtualization is an optimal way to implement an abstraction layer at enterprise scale.

(WHITE PAPER)

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Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)

Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

(WHITE PAPER)

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Optimizing Service Desk Value by FrontRange Solutions Inc.

December 2011 - (Free Research)

In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.

(WHITE PAPER)

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IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

(WHITE PAPER)

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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 2012 - (Free Research)

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

(EGUIDE)

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An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge

November 2010 - (Free Research)

This paper examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud.

(WHITE PAPER)

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2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies by Oracle Corporation

January 2008 - (Free Research)

A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.

(WHITE PAPER)

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Overlay Transport Virtualization: An Introduction by Global Knowledge

September 2011 - (Free Research)

Overlay transport virtualization (OTV) can help solve many of the challenges in today's increasingly virtualized and geographically dispersed data centers. Access this paper for a high-level overview of this technology and how it differs from the alternatives.

(WHITE PAPER)

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Using Routers within an MPLS WAN Cloud by Global Knowledge

November 2010 - (Free Research)

This paper outlines the things you must consider when thinking about the feasibility of replacing a WAN provider’s provider (P) and provider edge (PE) devices with routers. This paper examines these considerations in greater detail, to see where any potential problems might arise.

(WHITE PAPER)

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The Four Steps to Virtual Port Channel by Global Knowledge

August 2011 - (Free Research)

Gain insight into the value of a new technology, overlay transport virtualization (OTV), in this expert resource. OTV enables network scaling and the moving of components of the data center from one side to the other.

(WHITE PAPER)

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Risk Based Authentication: Putting an Extra Layer of Security Between you and Internet Threats by CA Technologies.

July 2011 - (Free Research)

View this video to explore how a flexible, layered approach to security can help mitigate risks. Discover how risk-based authentication can secure the authentication process across multiple devices and how it can intelligently request step-up authentication when appropriate.

(WEBCAST)

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Layered Tech chose Dell servers to build a new infrastructure, increasing performance by 22 percent by Dell and VMware

March 2011 - (Free Research)

Layered Tech chose Dell servers to build a new infrastructure that would take its managed hosting and cloud services to a new level, and saw performance increase by 22 percent. Download this case study for more information.

(CASE STUDY)

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Juniper Networks Mobile Security Solution by Juniper Networks, Inc.

January 2012 - (Free Research)

This resource explores an innovative, market leading mobile security solution that mitigates the risks associated with deploying IP-based services.

(WHITE PAPER)

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The TCP/IP and OSI Models by Global Knowledge

March 2011 - (Free Research)

Check out this white paper to learn about two network protocol models, TCP/IP and OSI.

(WHITE PAPER)

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