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Featured Sponsors
WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Plan Now for Licensing Windows 7 by Dell, Inc.
July 22, 2009 - (Free Research)
This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship.
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Managing the Costs of Complex Sourcing: Driving Business Adaptability with Quality by Hewlett-Packard Company
December 15, 2009 - (Free Research)
This paper addresses the benefits and challenges driving increased adoption of testing automation along with coordination of requirements and security. It also analyzes the adoption of complex sourcing approaches to development and the need for effective quality management in that context.
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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Black Duck Software Customer Success Story by Black Duck Software
October 07, 2009 - (Free Research)
Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck™ Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel's software licensing policies.
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Presentation Transcript: Top Hyper-V Deployment Scenarios by Dell and Microsoft
March 20, 2009 - (Free Research)
In this transcript, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity.
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Podcast: Top Hyper-V Deployment Scenarios by Dell and Microsoft
March 20, 2009 - (Free Research)
In this podcast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity.
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Top Hyper-V Deployment Scenarios by Dell and Microsoft
March 20, 2009 - (Free Research)
In this videocast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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Seven Best Practices for Managing Software Intellectual Property in an Open Source World by Black Duck Software
October 2009 - (Free Research)
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.
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Preparing for Windows 7 Migration by Dell, Inc. and Intel
December 2009 - (Free Research)
With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7.
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MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software
December 2009 - (Free Research)
MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade.
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SafeGuard Enterprise by Sophos Inc.
December 2009 - (Free Research)
Protect your confidential information and comply with regulatory mandates. SafeGuard Enterprise provides multi-layered endpoint data security by combining encryption and data leakage prevention. Try it for yourself with this 30-day trial.
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How to Increase Velocity and Value with Agile Development using Open Source by Black Duck Software
October 2009 - (Free Research)
This whitepaper explains the advantages of reusing open source components in projects implemented by agile development teams, discusses the issues and risks that must be managed, and highlights the benefits organizations can receive by leveraging open source components.
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Blaze Advisor 6.6 Trial Download by FICO
June 2009 - (Free Research)
FICO™ Blaze Advisor® is the world's leading business rules management system, maximizing control over high volume operational decisions.
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BI for Small and Mid-sized Businesses by LogiXML
October 2009 - (Free Research)
This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.
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SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.
October 2008 - (Free Research)
Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
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Windows 7 Commercial Adoption Outlook by Dell, Inc. and Microsoft
October 2009 - (Free Research)
Windows XP won't be around forever, and the anticipation for commercial adoption of Windows 7 is reaching a boiling point. With Windows 7 available now for volume license customers and for everyone else on October 22, IT professionals should start preparing for it now.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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