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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

VDI Comparison Kit by Citrix September 2009 - (Free Research) Are you looking for the right Virtual Desktop Infrastructure (VDI) product for your organization? Check out this Citrix e-kit for current information about desktop virtualization products.  (INFORMATION CENTER) READ ABSTRACT |

Desktop Virtualization: Overcoming Five Real-World Challenges by Citrix January 2009 - (Free Research) This paper explores the most significant hurdles any desktop virtualization program needs to overcome. Staying focused on the ultimate goal--delivering core applications effectively to users--helps clarify the issues involved in desktop virtualization deployment.  (WHITE PAPER) READ ABSTRACT |

Cost Savings with Centralized Virtual Desktops by Citrix May 2009 - (Free Research) This white paper provides a close examination of virtual desktop infrastructure (VDI) and how it may dramatically lower total cost of ownership (TCO). Read this paper to learn about the current cost of PC management and how virtual desktops can be deployed using existing budgets.  (WHITE PAPER) READ ABSTRACT |

Questions Answered In Implementing Virtual Desktops by Pano Logic, Inc November 2009 - (Free Research) The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there?  (WHITE PAPER) READ ABSTRACT |

SCALING VIRTUAL DESKTOPS ON SUN FIRE™ X4450 SERVERS: Evaluating Performance and Capacity with VMware by Sun Microsystems, Inc. and Intel Corporation March 2009 - (Free Research) Managing desktop environments across the enterprise can be challenging for many organizations. Virtualization of desktop systems is an increasingly popular solution, but requires scalability and balanced design for successful implementation. This white paper discusses the use of Sun Fire X4450 servers as a virtual desktop infrastructure platform.  (WHITE PAPER) READ ABSTRACT |

Do More with Less: Merging Enterprise Applications with Desktop Tools by SAP AG June 2009 - (Free Research) This report explores feedback from over 150 survey respondents on the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision-making.  (WHITE PAPER) READ ABSTRACT |

Connecting Virtual Desktop and Disaster Recovery by Forsythe November 2009 - (Free Research) Connecting virtual desktop technology with the disaster recovery process has probably not been a major focus for organizations; however, integrating a disaster recovery plan for the virtual desktop is moving up organizational priority lists for a multitude of reasons.  (WHITE PAPER) READ ABSTRACT |

Successful Proof of Concepts in the Age of Desktop Virtualization by Forsythe November 2009 - (Free Research) One of the greatest challenges facing IT professionals today is the number and variety of desktop virtualization (VDI) solutions from which they can choose. This white paper examines four major considerations for efficient, effective and successful PoC results to help you choose the proper VDI solution for your organization.  (WHITE PAPER) READ ABSTRACT |

Netting It Out: Finding the Immediate Value and Cost Reduction When Rolling Out the Virtual Desktop by Forsythe November 2009 - (Free Research) Desktop virtualization is a suite of technologies that remove the physical desktop, operating system and computing device physically sitting on the desktop, and aggregates those resources in the data center. Read this whitepaper to learn the benefits and immediate cost savings of these technologies to your organization's data center.  (WHITE PAPER) READ ABSTRACT |

Fortune 1000 Company Streamlines Centralized Operations Centers Through Desktop Virtualization by Forsythe November 2009 - (Free Research) This case study looks at the typical experience of a Fortune 1000 company. A company turns to server and desktop virtualization in an effort to reduce the cost of distributed centralized operations centers.  (CASE STUDY) READ ABSTRACT |

Introduction to Virtual Desktop Architectures by RingCube Technologies, Inc. November 2009 - (Free Research) Enterprises have embraced various forms of virtualization during the past few decades including server, storage and desktop virtualization. In this paper, we will describe several desktop virtualization architectures, and the success criteria required for each.  (WHITE PAPER) READ ABSTRACT |

New Deployment Methods for Desktops by Dell, Inc. November 2009 - (Free Research) Standard remote desktop technologies offer numerous benefits based on server consolidation, but may also restrict operating systems and deliver reduced functionality. Read this brief paper to learn more.  (TECHNICAL ARTICLE) READ ABSTRACT |

Desktop Virtualization: An Expert Guide to the Benefits and Challenges by Dell, Inc. September 2009 - (Free Research) In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Dell, you will gain insight into the top reasons to deploy virtual desktops in your organization.  (WHITE PAPER) READ ABSTRACT |

A Performance Comparison of Current and Previous Generation Dell OptiPlex Desktop Systems by Dell, Inc. and Intel October 2009 - (Free Research) Dell Inc. commissioned Principled Technologies to run a set of performance tests on a mix of current and previous generation Intel® processor-based Dell™ OptiPlex™ desktop systems. The following report details performance testing procedures and provides key findings obtained.  (ANALYST REPORT) READ ABSTRACT |

IT Briefing: Storage for Virtual Desktops - an optimized approach by HP, Citrix, and Intel November 2009 - (Free Research) This IT Briefing describes XenDesktop and XenApp, and how they work together. You'll also learn why storage matters in a virtual desktop environment and how HP LeftHand P4000 SAN solutions complement Citrix desktop virtualization solutions. Finally you'll learn how Intel vPro technologies enhance client virtualization.  (IT BRIEFING) READ ABSTRACT |

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