Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. 

Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. 

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 

Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. 

Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management. 

Applied Oracle Security (Oracle Press, 2010) is the definitive guide to safeguarding Oracle Database 11g written by the security experts in Oracle’s National Security Group. This complementary chapter on auditing covers how to audit database activity efficiently, improve security, address regulatory requirements, and automate compliance reporting. 

This paper examines the numerous ways that syslog messages can be used to enhance the secure deployment of an infrastructure of equipment from Cisco®. Syslog can not only be an essential auditing tool for network and administrative events, but also can be an effective troubleshooting tool. 

The federal government’s push for electronic healthcare records has made compliance and data security even more pressing. This e-guide offers a look at where healthcare IT leaders should begin, and what they should watch out for as they move to embrace the HITECH Act, HIPAA and other initiatives. 

Natural disasters, attacks by hackers, a new application gone bad - any or all of these could result in costly disruptions and missed opportunities. Yet many businesses overlook business continuity planning. Learn how savvy enterprises are employing virtualization to strengthen disaster recovery plans. 

Uncover an enterprise access management approach that can help strengthen security, enforce compliance and streamline administration across the entire enterprise. View now to explore its four essential elements including centralized administration, contextual authentication, adaptive authorization, and automated audit and compliance reporting. 

As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.