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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

Working Smart in IT operations, Making the Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating multiple application and infrastructure specialist teams. It also proposes consolidating operations to get incidents to the right person with the right information fast so problems can be resolved quickly and smoothly.  (WHITE PAPER) READ ABSTRACT |

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.  (WHITE PAPER)

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

How Microsoft Designs the Virtualization Host and Network Infrastructure by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) This case study provides IT professionals and technical decision makers working in large enterprises with the information they need to plan and deploy server virtualization by using Windows Server 2008 Hyper-V.  (CASE STUDY) READ ABSTRACT |

Microsoft System Center Virtual Machine Manager 2008 Reviewer’s Guide by Microsoft Corporation India Pvt Ltd August 2008 - (Free Research) This document presents an overview of System Center Virtual Machine Manager, and then details how the solution helps IT administrators plan, deploy, manage, and optimize a virtual infrastructure.  (WHITE PAPER) READ ABSTRACT |

Microsoft System Center Virtual Machine Manager 2008 by Microsoft Corporation India Pvt Ltd April 2008 - (Free Research) System Center Virtual Machine Manager 2008 provides centralized administration of virtual machine infrastructure, helps increase physical server utilization, and enables rapid provisioning of new virtual machines by the administrator and authorized end users.  (WHITE PAPER) READ ABSTRACT |

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.  (WHITE PAPER) READ ABSTRACT |

Desktop Virtualization Strategy: Choosing the Right Solution for Your Needs by Microsoft Corporation India Pvt Ltd December 2008 - (Free Research) This white paper describes how to create a virtualization strategy that achieves these goals and introduces comprehensive desktop-virtualization solutions from Microsoft. Finally, it provides high-level guidance to help companies develop a desktop-virtualization strategy.  (WHITE PAPER) READ ABSTRACT |

Certification Services Firm Uses Hypervisor Solution to Cut IT Costs, Improve Service by Microsoft Corporation India Pvt Ltd May 2008 - (Free Research) Read this case study to learn how Sporton is implementing a virtualization solution centered on the Windows Server® 2008 Hyper-V™ technology to consolidate servers and boost responsiveness.  (CASE STUDY) READ ABSTRACT |

Hosting Company Implements Virtualization to Expand Services and Cut Operations Costs by Microsoft Corporation India Pvt Ltd August 2008 - (Free Research) Read this paper to learn how MaximumASP is using Hyper-V™ virtualization technology in the Windows Server® 2008 operating system to consolidate servers, and Terminal Services to give customers easy access to their hosted servers.  (CASE STUDY) READ ABSTRACT |

Managing the Dynamic Desktop by Microsoft Corporation India Pvt Ltd May 2008 - (Free Research) Read this paper to learn how System Center desktop solutions enable IT to empower users by streamlining the connection of any authorized user to the applications or resources they need—regardless of their location or connectivity.  (WHITE PAPER) READ ABSTRACT |

Leading Provider of Customized Business Information Streamlines Managerial Load by Microsoft Corporation India Pvt Ltd October 2007 - (Free Research) Read this case study to learn how Kroll Factual Data evaluated Microsoft System Center Virtual Machine Manager and is using it to manage Microsoft Virtual Server–based virtual machines, accelerate and improve virtual machine provisioning, and streamline disaster recovery.  (CASE STUDY) READ ABSTRACT |

Microsoft Virtualization - Helps in Reducing Costs by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) Watch this video to learn how Franklin Covey, a training and consulting services organization that separated into two different companies, was able to implement Microsoft virtualization solutions in both companies to effectively recreate the IT environment across both for half the anticipated cost.  (VIDEO) READ ABSTRACT |

Microsoft Virtualization - What's on the CIO's Mind by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) Watch this video for a discussion of what challenges CIOs face today and what emerging technologies they are considering. Speakers include three CIOs from three different types of organizations.  (VIDEO) READ ABSTRACT |

Microsoft Virtualization - Lessons in IT Management by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) Watch this video to see how Microsoft Virtualization makes IT management much easier than you may have thought.  (VIDEO) READ ABSTRACT |

E-Guide: Centralized Control - Identity and Access Management for Today's Enterprise by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) This expert e-guide lays out many process and security benefits of using a centralized access administration model. Discover the three major phases of the access lifecycle and learn why using a centralized model mitigates security risks when employees are terminated or move within the organization.  (EGUIDE) READ ABSTRACT |

Thomas & King Case Study: The Right Ingredients for Software Asset Management by Dell, Inc. and Intel October 2008 - (Free Research) Read this Dell case study to learn how a restaurant franchisee gets its IT cooking with the right reporting from Dell Software Inventory & Usage Management.  (CASE STUDY) READ ABSTRACT |

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