TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc.. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to more... >> Discover more offerings from TechExcel, Inc..
		IT HelpDesk Solution by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE)

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT)

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. (WHITE PAPER) READ ABSTRACT |

Defect and Project Tracking - TechExcel DevTrack Integrated Solutions by TechExcel, Inc. (E-mail this company) May 2006 - (Free Research) DevTrack is the most powerful, scalable and flexible defect and project-tracking software available. Used by development teams of all sizes, from 2 to 2000 users, DevTrack can be customized to meet the needs of any organization. This paper discusses how DevTrack was designed & implemented. (WHITE PAPER) READ ABSTRACT |

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources. (WHITE PAPER) READ ABSTRACT |

Defect and Project-Tracking - DevTrack Enterprise Edition: A detailed look at the features of DevTrack Enterprise by TechExcel, Inc. (E-mail this company) June 2005 - (Free Research) TechExcel has developed DevTrack Enterprise Edition, offering our customers advanced features for automation and more versatile development workflow and tracking. The purpose of this paper is to describe the additional features offered by the DevTrack Enterprise Edition, and give common examples of how they are used. (WHITE PAPER) READ ABSTRACT |

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company) August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs. (WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this company) April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills. (CASE STUDY) READ ABSTRACT |

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) READ ABSTRACT |

Automating IT Process to Ensure Virtualization Success by Opalis Software, Inc. May 2008 - (Free Research) Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources. (WHITE PAPER) READ ABSTRACT |

WAN Optimization: From a Tactical to a Strategic Approach by IPANEMA TECHNOLOGIES June 2008 - (Free Research) Most enterprises, especially large ones, require WAN optimization benefits to be delivered globally to consistently meet the quality of experience requirements of their whole distributed workforce. (WHITE PAPER) READ ABSTRACT |

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT)

Archiving Chapter 5: Policy Manager by Plasmon May 2008 - (Free Research) Policy manager software (policy managers) provides the guidelines that dictate which data to store, where to store it, when to move it and, finally, when to dispose of the data once it’s aged. (WHITE PAPER) READ ABSTRACT |

Best Practices for Managing Inventory at the Network Level by Epicor Software Corporation. July 2008 - (Free Research) This webcast covers the benefits of managing inventory at a network level, include mitigating transportation time, costs, and capacity constraints. (WEBCAST) READ ABSTRACT |

Bring Order to Chaos: A Guide for Creating a Corporate Mobility Policy by Nokia. March 2008 - (Free Research) Within IT, requests come from different users and departments for mobile access to corporate applications and data. This guide will help you gain control over your mobile assets by establishing a corporate mobility policy and how to avoid common pitfalls. (WHITE PAPER) READ ABSTRACT |

Final Compliance by Bsafe Information Systems August 2008 - (Free Research) This podcast gives an overview of the bsafe compliance module and demonstrate how this module achieves template based policy compliance and point out some benefits on template based policy compliance. (PODCAST) READ ABSTRACT |

Defining an Email Archiving Policy- Podcast by Dell MessageOne August 2008 - (Free Research) Discover how to implement a comprehensive email-archiving policy that will enforce how users manage and retain their electronic messages. (PODCAST) READ ABSTRACT |

Defining an Email Archiving Policy by Dell MessageOne August 2008 - (Free Research) Discover how to implement a comprehensive email-archiving policy that will enforce how users manage and retain their electronic messages. (WEBCAST) READ ABSTRACT |

Enforcing Network Security on Connection by Intel Corporation. August 2008 - (Free Research) Intel IT has demonstrated how to use the capabilities of emerging open network security standards to combine device authentication with security policy compliance enforcement, enabling proactive remediation before a device is allowed on the network. (WHITE PAPER)

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT)

Trade Your Manual Server Farm Headaches for Automated Management Proficiency by VisionApp August 2008 - (Free Research) This paper explains the creation of identifying various building blocks for servers, allowing flexibility in configuration deployment, as well as centralized management by one or multiple administrators. (WHITE PAPER) READ ABSTRACT |

Defining an E-Mail Archiving Policy by Dell MessageOne August 2008 - (Free Research) This document describes some of the most important issues that organizations need to understand when defining an e-mail archiving policy. (WHITE PAPER) READ ABSTRACT |

4 Steps to Enable an Identity Aware Network by Applied Identity January 2008 - (Free Research) Read this white paper today and learn more about a robust, top down approach to using identity management to enhance network security and enable an identity aware network. (WHITE PAPER) READ ABSTRACT |

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