Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 

Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. 

Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. 

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 

In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. 

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 

Check out this first 2012 issue of Storage Magazine for in-depth analysis of the factors you need to consider when choosing the best type of DR site for your organization, including balancing costs against risks. 

In this SearchSQLServer.com e-guide, find out how to improve the performance of SQL Server-based BI applications in small and medium-sized organizations. Continue reading to learn more about technologies and best practices that can help improve performance, scalability and, ultimately, the overall success of your BI applications. 

Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems. 

This white paper makes the business case for utilizing the cloud for backup and recovery operations, and explains how doing so can help your organization reliably meet RTOs and RPOs. Also included is the potential for profit from lower operational costs after investing in the cloud, and tips and a checklist to help you calculate cloud ROI. 

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 

This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization. 

This E-Guide from SearchCloudStorage.com is here to help you decide if cloud storage services are a good fit for your organization. In this guide you'll learn about the pros and cons of various cloud deployments, explore advantages specific to SMBs regarding cloud infrastructures, and discover 5 of today's best practices for moving to the cloud.