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Featured Sponsors
Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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Successful Proof of Concepts in the Age of Desktop Virtualization by Forsythe
November 2009 - (Free Research)
One of the greatest challenges facing IT professionals today is the number and variety of desktop virtualization (VDI) solutions from which they can choose. This white paper examines four major considerations for efficient, effective and
successful PoC results to help you choose the proper VDI solution for your organization.
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Presentation Transcript: Considerations for IT by Google Apps
December 2009 - (Free Research)
Read this transcript of the 'Considerations for IT' podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.
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Preparing for Windows 7 Migration by Dell, Inc. and Intel
December 2009 - (Free Research)
With XP support sunsetting, customers are concerned about data migration, hardware limitations, compatibility and integration of existing applications and licensing issues associated with upgrading to Windows 7.
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Baker Tilly Increases Productivity with Windows 7 by Dell, Inc. and Intel
December 2009 - (Free Research)
In this videocast, customer Baker Tilly talk about their enterprise-wide migration to Windows 7 and how they experienced greater performance and stability, increased remote access to information, and improved overall efficiency allowing them to better service their client's needs.
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Intel® vPro™ Technology Overview by Dell, Inc. and Intel
December 2009 - (Free Research)
Notebook and desktop PCs with Intel® vPro™ technology enable IT to take advantage of hardware-assisted security and manageability capabilities that enhance their ability to maintain, manage, and protect their business PCs.
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Planning & Architecture for SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
The content in the planning and architecture guides IT Pros in the development of conceptual, logical, and physical designs for configuring Microsoft SharePoint Server 2010 features, servers, and topologies.
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Developer Training on SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
This training course was designed for professional developers interested in using Microsoft SharePoint 2010 to rapidly develop and deploy solutions. The course contains a series of videos and presentations that will help guide you along the way.
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SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications.
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SharePoint Server 2010 Beta (x64 only) by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
SharePoint 2010 provides a robust development platform to rapidly build solutions using familiar tools like Visual Studio 2010 and SharePoint Designer 2010. Developers gain access to a rich set of out-of-the-box features such as Business Connectivity Services for read/write integration between application data, the web and Office 2010 client.
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SharePoint Product Team Blog by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
This blog is about Microsoft SharePoint Products and Technologies, which improve team and organization effectiveness by providing scalable collaborative work spaces, easily deployable and manageable infrastructure, an extensible application platform, and much more.
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