TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc.. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to more... >> Discover more offerings from TechExcel, Inc..
		ExtraView Enterprise - Business Process Management Software by Extraview Corporation. ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Live! Interviews Online: Don't chat or blog - Interview! -Engage your users live and online by Forum One Communications September 2007 - (Free Research) Live! Interviews Online hosted service adds the power of moderated, interactive, interviews to your website quickly and inexpensively. Don't chat or blog - Interview! Listen to your customers, feature your products, meet your clients, talk with your members, & respond to your stockholders. It is affordable, quick to launch, & easy to manage. (DEMO) READ ABSTRACT |

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) READ ABSTRACT |

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE)

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT)

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT)

Episode 3: Supporting Operations Transformation with Service Modeling Methodology by Alcatel Lucent June 2008 - (Free Research) Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service. (PODCAST) READ ABSTRACT |

IDC Opinion: The Economic Impact of File Virtualization - Reducing Storage Costs and Improving Management Efficiency by F5 Networks (E-mail this company) November 2007 - (Free Research) Enterprises are adopting new strategies for building and managing file-based storage solutions. In a series of interviews, IDC found that companies are increasing their file-based storage by 50–120% a year and place a high priority on boosting the efficiency and reliability of their management processes for file-based information. (ANALYST REPORT) READ ABSTRACT |

The Total Economic Impact of Isilon’s Clustered Storage System by Isilon Systems July 2008 - (Free Research) "The Total Economic Impact™ (TEI) of Isilon's Clustered Storage System", is a Forrester Consulting Study commissioned by Isilon which reveals that Isilon clustered storage systems deliver a risk-adjusted ROI of 125 percent. (WHITE PAPER) READ ABSTRACT |

CIO Perspective: BlackBerry Security by BlackBerry March 2008 - (Free Research) In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep its patient and student records secure. (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension Security August 2008 - (Free Research) Lumension,s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a voluntary compliance solution to an automatic one is illustrated (WHITE PAPER) READ ABSTRACT |

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources. (WHITE PAPER) READ ABSTRACT |

Choosing Servers for Production-Level Virtualization Environments: A Q&A by Insight and Sun Microsystems, Inc. June 2008 - (Free Research) In this podcast, analyst Joe Clabby is interviewed about server platform decisions points in production-level virtualization. (PODCAST) READ ABSTRACT |

The Business Benefits of Automation - An in-depth Customer Survey by Hewlett-Packard Company June 2008 - (Free Research) King Research conducted twelve in-depth telephone interviews with existing HP customers using Business Service Automation products during the spring of 2008. This report is a summary of those conversations. (WHITE PAPER) READ ABSTRACT |

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT)

Get Control of Mobility in Your Business by Nokia. August 2008 - (Free Research) In this podcast interview, Lior Nir of Nokia speaks about the best practices customers are applying to control and benefit from their mobile assets. (PODCAST) READ ABSTRACT |

Improving Capacity Planning with Power Management: A Q&A by Raritan Computer Inc August 2008 - (Free Research) In this audiocast, we interview analyst Joe Clabby about capacity planning challenges and improving capacity planning through better power management. (PODCAST) READ ABSTRACT |

Deliver against Business Goals with IT Lifecycle Management by matrix 42 June 2008 - (Free Research) In this Podcast Holger Maul CEO of matrix42 has been interviewed to gain matrix42's perspective on IT Lifecycle Management. (PODCAST) READ ABSTRACT |

Interview with CEO Brain NeSmith: Blue Coat's WAN Optimization Strategy by Blue Coat June 2008 - (Free Research) Blue Coat's CEO, Brain NeSmith spoke with Tech Target at Interop 2008 about the Packeteer acquisition, life at Blue Coat and the future of WAN optimization. (VIDEOCAST) READ ABSTRACT |

Enterprise telephony: IP PBX vs. UC software by SearchUnifiedCommunications.com September 2008 - (Free Research) In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications. (VIDEOCAST) READ ABSTRACT |

The Support Impacts of Technical Complexity on Margins and Customer Satisfaction by Citrix Online-GotoAssist May 2008 - (Free Research) This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction. (WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by Citrix Online-GotoAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. (WHITE PAPER) READ ABSTRACT |

DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc. (E-mail this company) DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.  (SOFTWARE PRODUCT)

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company) August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs. (WHITE PAPER) READ ABSTRACT |

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