Help home Reviews White Papers, Help home Reviews Software, Help home Reviews Research, Hardware and Services

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)

Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.

(WHITE PAPER)

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Network Testing Labs Review: Make Internet Risks and Perils Disappear by McAfee, Inc.

June 30, 2009 - (Free Research)

Read this paper to learn how your organization can install a filtering device that blocks malware from your network. McAfee's Email and Web Security appliance is recognized as an effective tool for identifying "bad" URLs.

(WHITE PAPER)

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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 01, 2009 - (Free Research)

Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.

(WEBCAST)

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Exciting Future of Monitoring Patient Health from Home with Blackberry Solution by BlackBerry

February 25, 2009 - (Free Research)

Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system.

(CASE STUDY)

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CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 2008 - (Free Research)

This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.

(WHITE PAPER)

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VUE Software: Enterprise Incentive Management by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 2009 - (Free Research)

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

(WHITE PAPER)

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Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge

February 2009 - (Free Research)

This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.

(WHITE PAPER)

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WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge

October 2008 - (Free Research)

This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.

(WHITE PAPER)

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IDC Paper – Services for Virtualization by IBM

October 2008 - (Free Research)

IDC's white paper reviews finds that virtualization can have significant benefits to an organization, like increased utilization, simplified management and reduced energy costs, but it can be a complex undertaking and if not planned correctly, it can hurt instead of help.

(WHITE PAPER)

BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc

November 2009 - (Free Research)

The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.

(WHITE PAPER)

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Bloor InDetail: Talend Open Studio - an independent analyst review by Talend

February 2009 - (Free Research)

Talend is an open source provider of data integration products or, in traditional parlance, ETL (extract, transform and load), although the product also supports an ELT approach.

(WHITE PAPER)

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Are Your Mobile Endpoints Secure? by Trend Micro, Inc.

August 2009 - (Free Research)

In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.

(PRODUCT OVERVIEW)

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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 2009 - (Free Research)

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.

(WHITE PAPER)

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The Art of Teleworking by Polycom, Inc.

April 2009 - (Free Research)

Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.

(WHITE PAPER)

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The End User Experience: The Working End User by Intel Technology Provider

November 2009 - (Free Research)

This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.

(WEBCAST)

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Podcast: The End User Experience: The Working End User by Intel Technology Provider

November 2009 - (Free Research)

This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.

(PODCAST)

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NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 2008 - (Free Research)

Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.

(CASE STUDY)

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The Capital Delivery Revolution and Technology: Connecting Capital Planning, Construction, and Everything in Between by Oracle Corporation

January 2009 - (Free Research)

This white paper recognizes three principal solution areas in the capital project delivery lifecycle: project design, project execution, and organizational governance. In particular, it addresses the area of project execution and the means available today to drive successful project delivery on a consistent basis.

(WHITE PAPER)

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How In-House Electronic Discovery Delivers Savings by FTI Technology

December 2008 - (Free Research)

Companies, such as the one highlighted in this paper, should begin to consider electronic discovery as a core business process and seek ways to optimize it.

(WHITE PAPER)

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eGuide: Real World Data Loss Prevention (DLP) Benefits by Sophos Inc.

December 2009 - (Free Research)

In this expert E-Guide, Rich Mogull reviews data breach prevention techniques and policies to help ensure that your organization doesn't make headlines for the wrong reasons. Mogull also presents dozens of real world Data Loss Prevention (DLP) usage scenarios to display how DLP works.

(E-LEARNING TUTORIAL)

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Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc.

May 2009 - (Free Research)

In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences.

(WEBCAST)

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Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research)

A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.

(CASE STUDY)

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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies

July 2009 - (Free Research)

As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.

(CASE STUDY)

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