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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research)
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
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Simplifying Private Cloud Operations by Dell, Inc. and Intel
November 21, 2011 - (Free Research)
This IDC technology spotlight discusses the role that self-service provisioning, automation, and workload mobility management software plays in enabling IT organizations to efficiently manage private and hybrid cloud environments. In addition, it introduces a new, advanced solution that can help optimize cloud management.
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IDC Vendor Spotlight: Leveraging Next-Generation Service Delivery In The Cloud by CSC
January 12, 2012 - (Free Research)
Changing business requirements and customer demands are pushing cloud to the forefront. Access this exclusive report from IDC to investigate the key benefits that cloud has over traditional delivery models, current market trends, cloud offerings and challenges providers are facing.
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Transport, Location and Semantics by Progress Software
December 31, 2010 - (Free Research)
This paper describes how an enterprise service bus (ESB) enables interoperability at "the seven key points of mediation," which is necessary to achieve the goals of service oriented architecture (SOA): reuse and agility. It spotlights the first three points of mediation: transport, location, and semantics.
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Endpoint Data Backup and Security: The Growing Need for a Better Approach by Copiun
June 09, 2011 - (Free Research)
This Technology Spotlight discusses the key issues surrounding the changing user environment and the resulting need for improved data backup and security. Additionally, it examines the critical concerns companies face as they support occasionally connected users across a distributed network.
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Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation
December 01, 2008 - (Free Research)
This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
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How to Prove, Identify and Establish Trust in E-Business by Quest Software
March 2008 - (Free Research)
This technical brief explains how you can prove the identity of the other party in an e-transaction or exchange of information and also describes why Quest’s Defender is an excellent solution to help you accomplish this.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc.
November 2011 - (Free Research)
Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
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Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.
November 2011 - (Free Research)
With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.
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How to Select a WCM Solution by Ektron, Inc.
December 2011 - (Free Research)
Choosing the right Web Content Management (WCM) solution requires more than an understanding of the content management capabilities needed to meet an organization’s requirements. Content management features should be common offerings from every WCM vendor.
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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc
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May 2006 - (Free Research)
Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.
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The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare
February 2007 - (Free Research)
Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.
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KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc
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July 2006 - (Free Research)
Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.
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Data Sheet: File Migration for Windows and NetApp by Peer Software
January 2012 - (Free Research)
This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization.
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Reinforcing Agile Software Development in the Cloud by CollabNet
October 2011 - (Free Research)
This paper details how the cloud can help organizations accelerate their adoption to Agile software development, and more quickly and cost-effectively realize Agile’s numerous business benefits.
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