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Featured Sponsors
Delivering Identity Management Results in 30 Days by Oracle Corporation
September 29, 2009 - (Free Research)
Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 15, 2009 - (Free Research)
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 05, 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine
September 15, 2009 - (Free Research)
This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
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Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
April 01, 2009 - (Free Research)
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc
June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.
August 26, 2009 - (Free Research)
PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
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Enterprise Single Sign-On The Holy Grail of Computing by Quest Software
October 02, 2009 - (Free Research)
In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities.
In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.
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Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 01, 2007 - (Free Research)
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
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Accelerate ITIL Initiatives by Bomgar Corporation
(E-mail this company)
March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Crystal Reports Server 2008 - Free 60 Day Trial! by SAP BusinessObjects
November 25, 2009 - (Free Research)
Delivering information to 1000's of end users that is useful, timely and accurate for critical decision making. Ensuring easy access to this information over the web, securely, while saving time on the management of your reports.
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Numara Software Webinar - Track It! by Numara Software
June 08, 2009 - (Free Research)
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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Business Rules with JBoss: Value Overview and High-level Technology Summary by JBoss, a Division of Red Hat
July 17, 2009 - (Free Research)
In this webinar you will learn about the features, capabilities, and value offered by JBoss Enterprise Middleware in the management of business rules. We'll introduce business rules management concepts and value, explore use cases, and dive deeper into the JBoss Enterprise business rules management technology.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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