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Reducing call volumes by helping customers self-serve by Jive Software

June 20, 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

Transforming customer service with business analytics by IBM

August 29, 2013 - (Free Research)
This paper describes how business analytics can help customer service departments acquire the information and capabilities to move from being centers that solely field complaints to being a competitive resource that enhances customer experience. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Customer Success: For Nearly Four Decades, We've Helped Customers Get There Faster by SoftwareAG Inc., USA

February 06, 2009 - (Free Research)
Software AG is a leading independent Business Infrastructure Software provider and their solutions help companies achieve business results and competitive differentiation faster. 
(ARTICLE) READ ABSTRACT |

Managing Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd

August 14, 2009 - (Free Research)
Microsoft Windows Server 2008 R2 represents a significant milestone in Microsoft’s ongoing efforts to help customers streamline the management of their unique IT infrastructures. 
(WHITE PAPER) READ ABSTRACT |

Managing Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd

August 01, 2009 - (Free Research)
Microsoft® Windows Server® 2008 R2 represents a significant milestone in Microsoft's ongoing efforts to help customers streamline the management of their unique IT infrastructures. Read this white paper to learn how to manage Windows Server 2008 R2. 
(WHITE PAPER) READ ABSTRACT |

InfoSphere MDM Solution for Product Information Management by IBM

November 15, 2011 - (Free Research)
Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience. 
(VIDEO) READ ABSTRACT |

Oracle Advanced Compression by Oracle Corporation

December 2008 - (Free Research)
Oracle Database 11g introduces the Advanced Compression Option to help customers cope with data growth and storage, regulatory compliance, and application scalability and performance challenges. 
(WHITE PAPER) READ ABSTRACT |

ESG: Improving the Legal Discovery Process with More Efficient Information Management by EMC Corporation

March 2008 - (Free Research)
This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively. 
(WHITE PAPER) READ ABSTRACT |

An Introduction to the World Digital Asset Management Market by EMC Corporation

January 2007 - (Free Research)
DAM is defined as a value chain of software products that enable the archival and management of digitized content. 
(WHITE PAPER) READ ABSTRACT |

EMC Documentum Enterprise Records Management: The Problem of Enterprise Records Management by EMC Corporation

March 2008 - (Free Research)
This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively. 
(WHITE PAPER) READ ABSTRACT |

Hosted VoIP Savings Calculator by Polycom, Inc.

June 2010 - (Free Research)
To see how much your company can save by implementing a Hosted VoIP solution, try this free, easy-to-use tool that requires just a few user inputs to quickly assess your potential savings. Businesses can now visualize the immediate and long-term cost savings and have a sound financial validation for moving forward with Hosted VoIP. 
(ASSESSMENT TOOL) READ ABSTRACT |

Designing a Microsoft Office Communications Server 2007 Architecture with HP BladeSystem by Hewlett-Packard Company

January 2008 - (Free Research)
The goal of this white paper is to help customers begin to formulate an idea of the hardware design for their OCS 2007 deployments on the HP BladeSystem. 
(WHITE PAPER) READ ABSTRACT |

Selling Cloud Services to the Right Customers by N-able Technologies

April 2014 - (Free Research)
This informative whitepaper provides valuable insight for MSPs about cloud impacts and the selling of managed services. 
(WHITE PAPER) READ ABSTRACT |

SSL: The Backbone of Doing Business over the Internet by VeriSign, Inc

October 2008 - (Free Research)
Read this white paper to learn about technology in place today that helps online businesses protect sensitive customer data, authenticate themselves, and build consumer trust. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best Practices for Managing Storage Efficiency by Pillar Data Systems

March 2011 - (Free Research)
While server virtualization provides your customers with increased flexibility to respond to business needs, it also introduces some problems, especially in the storage arena. This guide is a quick and informative read that will explore new options of helping customers manage their unified and virtual servers projects. 
(EGUIDE) READ ABSTRACT |

Business Customers Find Mainframe Costs out of Step with Data Center Budgets by Hewlett-Packard Company

November 2008 - (Free Research)
This press release explains how more than 250 companies worldwide have migrated to HP Integrity systems from mainframes over the past two years, saving up to 70 percent in operational costs. 
(ARTICLE) READ ABSTRACT |

Red Hat gives Adobe a Flexible IT Canvas by Red Hat

July 2013 - (Free Research)
Tune into this brief video today to learn how Adobe is using the Red Hat platform and Amazon Web Services to help customers simplify deployment, lower cost of ownership, and accelerate time to value. 
(VIDEO) READ ABSTRACT |

E-Book: Strategy Update: MDM in SAP environments by Winshuttle, LLC

November 2010 - (Free Research)
MDM has experienced a rise in popularity - with SAP planning to lead the market in master data synchronization to help customers achieve lower TCO in running SAP. Uncover SAP's multiple product approach to MDM as well as changes in SAP's MDM strategy and gain insight on how to design an MDM team for your SAP MDM implementation project. 
(EBOOK)

Global Data Deduplication Results with NetBackup PureDisk by Symantec Corporation

February 2008 - (Free Research)
At the heart of NetBackup PureDisk customers will find flexible deduplication technology, a highly scalable software-based storage system, and integration with NetBackup for greater functionality. 
(WHITE PAPER) READ ABSTRACT |

Agile BI & Agile Data Services: A Perfect Fit by Denodo Technologies

October 2010 - (Free Research)
This webcast, featuring Sr. Analyst, James Kobielus, Forrester Research, addresses what you need to do in order to establish an agile data services infrastructure that leverages your investments in data virtualization, discovery, transformation, quality, governance, publishing, caching, data warehousing and other key infrastructures. 
(WEBCAST)

Virtualization: Consolidation to Cloud Foundation by Dell, Inc. and Intel®

June 2010 - (Free Research)
Read this white paper to learn how Dell ProConsult Services helped develop and implement a flexible, scalable, automated virtualized infrastructure for several companies, allowing them to take advantage of cloud computing and focus on their core business. 
(WHITE PAPER) READ ABSTRACT |

Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel®

May 2008 - (Free Research)
Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure. 
(WHITE PAPER) READ ABSTRACT |

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies

October 2008 - (Free Research)
In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments. 
(WHITE PAPER) READ ABSTRACT |

Virtualization: Consolidation to Cloud Foundation by Dell, Inc.

June 2010 - (Free Research)
Read this white paper to learn how Dell ProConsult Services helped develop and implement a flexible, scalable, automated virtualized infrastructure for several companies, allowing them to take advantage of cloud computing and focus on their core business. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc.

May 2011 - (Free Research)
Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements. 
(WHITE PAPER) READ ABSTRACT |

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